What is the main difference between the equity and exchange philosophies of compensation?

Question 1. Jennifer consults the Dictionary of Occupational Titles to figure out how to define job duties for her store’s Floor Manager position. What job analysis task is Jennifer engaged in?

comparison with other companies

experimentation

job specification

reflective planning

Question 2. What is the main difference between the equity and exchange philosophies of compensation?

The equity philosophy is based on available budget; the exchange philosophy is based on profit margins.

The equity philosophy is based on fairness; the exchange philosophy is based on employee value.

The equity philosophy is based on profit margins; the exchange philosophy is based on available budget.

The equity philosophy is based on employee value; the exchange philosophy is based on fairness

Question 3. Internal sourcing and external sourcing are part of the process of ______________.

recruiting
employee orientation
employee selection
job design

Question 4. Which of the following scenarios describes the 360-degree assessment technique?

David’s performance is evaluated by his work over the last calendar year.
David’s performance is evaluated using a BARS scale.
David’s performance is evaluated based on the areas in which he has made the most progress.
David’s performance is evaluated by peers, subordinates, customers, and himself.

Question 5. Larissa is a human resources manager who is drafting the tasks that will be assigned to the Junior Accounts Manager, a new position her company is creating. Which of the following processes is Larissa involved in?

job specification

job description

job promotion

job analysis

Question 6. The _____________________ requires employers to provide job-protected unpaid leave to an employee who is unable to perform his or her job due to a serious health condition.

Americans with Disabilities Act of 1990

Equal Employment Opportunity Commission

Family and Medical Leave Act of 1993

Fair Labor Standards Act of 1938

Question 7. Which of the following laws give workers the right to join a union without fear of discrimination or retribution?

The Norris–LaGuardia Act of 1932

The Wagner Act of 1935

The Taft-Hartley Act of 1948

The Landrum-Griffin/Labor-Management Reporting and Disclosure Act of 1959

Question 8. Benefit packages typically comprise about _______% of an employee’s base pay.

5-10

10-15

15-20

20-30

Question 1. Jennifer consults the Dictionary of Occupational Titles to figure out how to define job duties for her store’s Floor Manager position. What job analysis task is Jennifer engaged in?

comparison with other companies

experimentation

job specification

reflective planning

Question 2. What is the main difference between the equity and exchange philosophies of compensation?

The equity philosophy is based on available budget; the exchange philosophy is based on profit margins.

The equity philosophy is based on fairness; the exchange philosophy is based on employee value.

The equity philosophy is based on profit margins; the exchange philosophy is based on available budget.

The equity philosophy is based on employee value; the exchange philosophy is based on fairness

Question 3. Internal sourcing and external sourcing are part of the process of ______________.

recruiting
employee orientation
employee selection
job design

Question 4. Which of the following scenarios describes the 360-degree assessment technique?

David’s performance is evaluated by his work over the last calendar year.
David’s performance is evaluated using a BARS scale.
David’s performance is evaluated based on the areas in which he has made the most progress.
David’s performance is evaluated by peers, subordinates, customers, and himself.

Question 5. Larissa is a human resources manager who is drafting the tasks that will be assigned to the Junior Accounts Manager, a new position her company is creating. Which of the following processes is Larissa involved in?

job specification

job description

job promotion

job analysis

Question 6. The _____________________ requires employers to provide job-protected unpaid leave to an employee who is unable to perform his or her job due to a serious health condition.

Americans with Disabilities Act of 1990

Equal Employment Opportunity Commission

Family and Medical Leave Act of 1993

Fair Labor Standards Act of 1938

Question 7. Which of the following laws give workers the right to join a union without fear of discrimination or retribution?

The Norris–LaGuardia Act of 1932

The Wagner Act of 1935

The Taft-Hartley Act of 1948

The Landrum-Griffin/Labor-Management Reporting and Disclosure Act of 1959

Question 8. Benefit packages typically comprise about _______% of an employee’s base pay.

5-10

10-15

15-20

20-30

Customer Relationship Management System

I’m sure that you savvy sales professionals can sense that Salesforce makes a very convincing case for how their platform benefits selling organizations. Trailhead modules like Grow Your Business With Sales Cloud,  Sell the Salesforce Way, Close Deals Faster and Sell Your Services make it pretty clear that Salesforce knows what sellers are looking for. But…here’s an intriguing question. What’s in it for customers?  What benefits do end customers realize when their suppliers invest in a Customer Relationship Management System?

Task – Go to Trailhead. Use the search box at the top of the page to search for trails/modules that speak to how Salesforce ultimately makes life better for end customers. 

Hint – think of common customer pain points that Salesforce might address (“my supplier doesn’t understand my needs”, “they don’t communicate well across functions”, “the customer service people don’t know what the sales rep sold to me”, “they don’t come out quickly on service calls”, they don’t keep good records of my issues”, “they don’t measure customer satisfaction effectively”, they don’t understand my business”, “they don’t empathize”, “they don’t love me anymore”, etc.)

Hint – use search terms that will yield customer-centric Salesforce features and modules (customer research, customer service, customer satisfaction, empathy, customer experience management, etc.).  Remember that one of Daniel Pink’s New Selling skills was “Perspective Taking”. That’s what we’re doing here. We’re flipping CRM around and looking at it from the customers’ perspective. .

Start out YOUR post with the words “As a customer, I want my suppliers to have a CRM system because…”. BE AN INDIGNANT CUSTOMER! First identify the “Pain” (how suppliers fail their customers) then identify the “Gain” (how suppliers will do a better job with CRM). Be specific!  Don’t repeat someone else’s point! There’s lots of material in Trailhead for this.

I’m sure that you savvy sales professionals can sense that Salesforce makes a very convincing case for how their platform benefits selling organizations. Trailhead modules like Grow Your Business With Sales Cloud,  Sell the Salesforce Way, Close Deals Faster and Sell Your Services make it pretty clear that Salesforce knows what sellers are looking for. But…here’s an intriguing question. What’s in it for customers?  What benefits do end customers realize when their suppliers invest in a Customer Relationship Management System?

Task – Go to Trailhead. Use the search box at the top of the page to search for trails/modules that speak to how Salesforce ultimately makes life better for end customers. 

Hint – think of common customer pain points that Salesforce might address (“my supplier doesn’t understand my needs”, “they don’t communicate well across functions”, “the customer service people don’t know what the sales rep sold to me”, “they don’t come out quickly on service calls”, they don’t keep good records of my issues”, “they don’t measure customer satisfaction effectively”, they don’t understand my business”, “they don’t empathize”, “they don’t love me anymore”, etc.)

Hint – use search terms that will yield customer-centric Salesforce features and modules (customer research, customer service, customer satisfaction, empathy, customer experience management, etc.).  Remember that one of Daniel Pink’s New Selling skills was “Perspective Taking”. That’s what we’re doing here. We’re flipping CRM around and looking at it from the customers’ perspective. .

Start out YOUR post with the words “As a customer, I want my suppliers to have a CRM system because…”. BE AN INDIGNANT CUSTOMER! First identify the “Pain” (how suppliers fail their customers) then identify the “Gain” (how suppliers will do a better job with CRM). Be specific!  Don’t repeat someone else’s point! There’s lots of material in Trailhead for this.

Customer Service Support

Purpose of Assignment

In this assignment, you to develop your skills using Microsoft® Word to address a business case.

Assignment Steps

Resources:

Read the following scenario:

You have been asked to write a business  proposal for a client in the hope of setting up a 3-year customer  service contract in support of a new application they are launching this  month. Support services will include technical problem solving and  answering questions on the use of the application.

Write a minimum 1,050-word research summary using Microsoft®  Word in which you communicate the details of your business proposal to  the project team. Include the following components in your research  summary:

  • A Microsoft® Word business template of your choice
  • A description of the client’s needs including
    • Hours of operation
    • Number of calls that will need to be taken
    • Reporting needs
  • Proposed solution to client’s needs
    • Pricing
    • Time of support operation
    • Advantages of using your service
    • What support avenues you will provide (live chat, phone, web)
  • Research through citations and references using the Word reference tool to insert them into the paper
  • An inserted image supporting your recommendation
  • A built-in style appropriate for a business document
  • A bulleted or numbered list
  • A proofing review using Spelling & Grammar check

Submit your final summary  in the following file formats: DOCX, PDF, HTML, and TXT file. This will  acquaint you with differences between file formats and why these  different file formats may be useful.

Cite a minimum of three references.

Format your assignment according to APA guidelines.

Click the Assignment Files tab to submit your assignment.

Used with permission from Microsoft.

How is synthesis different than summarizing?

Some literature reviews read as “book reports” that simply provide a string of summaries of the articles reviewed. How is synthesis different than summarizing? How does developing and employing the skill of synthesis improve the quality of the literature review? Explain.

Question 2

Every household has a junk drawer (or some similar place) that serves as the “catch all” for items that have no designated place. Go to your junk drawer and randomly retrieve three items. Write a one-paragraph summary of each item separately. Then write a one-paragraph synthesis that compares and contrasts the three items. Post the three summaries and the single-paragraph synthesis of the summaries. What challenges did you experience in synthesizing the three objects? What questions do you have about synthesis techniques?

***These are Doctoral assignment questions….Please no Plagiarism…Provide in-text citations, and References…250-500 words per question

Some literature reviews read as “book reports” that simply provide a string of summaries of the articles reviewed. How is synthesis different than summarizing? How does developing and employing the skill of synthesis improve the quality of the literature review? Explain.

Question 2

Every household has a junk drawer (or some similar place) that serves as the “catch all” for items that have no designated place. Go to your junk drawer and randomly retrieve three items. Write a one-paragraph summary of each item separately. Then write a one-paragraph synthesis that compares and contrasts the three items. Post the three summaries and the single-paragraph synthesis of the summaries. What challenges did you experience in synthesizing the three objects? What questions do you have about synthesis techniques?

***These are Doctoral assignment questions….Please no Plagiarism…Provide in-text citations, and References…250-500 words per question

Introductory Speech

STEP 1: Read Assigned Chapters

q Chapter 3: Listening. This chapter covers listening skills that will help you complete your

Self Review and Peer Review.

q Chapter 4: Giving Your First Speech. This chapter covers the steps you’ll complete to

prepare and deliver your speech.

-STEP 2: Select a Topic

Topic Bank

(Choose only one topic.)

-Deliver an elevator pitch that describes your

professional background and experience for

a potential employer during a job interview.

-Present a significant event or decision in your

life and describe how it impacted you.

-Discuss your dream career or a potential

business you intend to start following

graduation.

-Select an object that represents a significant

aspect of who you are. Describe why you

chose it and explain how it represents you.

STEP 1: Read Assigned Chapters

q Chapter 3: Listening. This chapter covers listening skills that will help you complete your

Self Review and Peer Review.

q Chapter 4: Giving Your First Speech. This chapter covers the steps you’ll complete to

prepare and deliver your speech.

-STEP 2: Select a Topic

Topic Bank

(Choose only one topic.)

-Deliver an elevator pitch that describes your

professional background and experience for

a potential employer during a job interview.

-Present a significant event or decision in your

life and describe how it impacted you.

-Discuss your dream career or a potential

business you intend to start following

graduation.

-Select an object that represents a significant

aspect of who you are. Describe why you

chose it and explain how it represents you.

Credible And Reliable Nutrition Sources

Perform a quick Internet search, using Google or another major search engine. Select a search term related to nutrition science (for example, diet, organic, sodium) and see what kind of results you receive. When considering a term to select, think about single words rather than phrases. In some cases your search term may contain two words (for example, unsaturated fat). Avoid phrases like “which diet will help me lose weight the fastest” or “top 10 foods to make me healthy.”

Write a short essay (at least 250 words), using complete paragraphs and appropriate organization. Avoid incomplete sentences or bulleted lists (except for your search term and how many results were obtained). Check your spelling and grammar before submitting. References are required in APA format.

Please provide the following information (listed in bulleted form):

  • your search term
  • how many results you obtained

Then review some of these sources, going no further than three pages into the search result. Critically evaluate the websites you have selected. Find one website that you consider a reliable/credible source and one that you consider false, misleading, or non-factual. Keep in mind that when searching for credible sources you should also determine if your source would be appropriate to use as a scholarly reference (to support your discussions and homework assignments). Please provide the following for BOTH the credible and non-credible choices:

  • the name of the website and the link
  • the author or group providing this information
  • Is this a reliable/credible source? If so, how do you know? OR Is this a non-credible source? If so, how do you know?
  • What was the hardest part about sifting through nutrition information?Perform a quick Internet search, using Google or another major search engine. Select a search term related to nutrition science (for example, diet, organic, sodium) and see what kind of results you receive. When considering a term to select, think about single words rather than phrases. In some cases your search term may contain two words (for example, unsaturated fat). Avoid phrases like “which diet will help me lose weight the fastest” or “top 10 foods to make me healthy.”

    Write a short essay (at least 250 words), using complete paragraphs and appropriate organization. Avoid incomplete sentences or bulleted lists (except for your search term and how many results were obtained). Check your spelling and grammar before submitting. References are required in APA format.

    Please provide the following information (listed in bulleted form):

    • your search term
    • how many results you obtained

    Then review some of these sources, going no further than three pages into the search result. Critically evaluate the websites you have selected. Find one website that you consider a reliable/credible source and one that you consider false, misleading, or non-factual. Keep in mind that when searching for credible sources you should also determine if your source would be appropriate to use as a scholarly reference (to support your discussions and homework assignments). Please provide the following for BOTH the credible and non-credible choices:

    • the name of the website and the link
    • the author or group providing this information
    • Is this a reliable/credible source? If so, how do you know? OR Is this a non-credible source? If so, how do you know?
    • What was the hardest part about sifting through nutrition information?

Understanding Business Drivers And Improving Business Forecasts

Big Data is everywhere and various businesses around the world are driven by Big Data. However, while some businesses rely on Big Data for organizational decision making, this does not mean that the implications and applications of Big Data are properly used to ensure optimal effectiveness for the organization

For this scenario, you have been appointed as the Business Analyst for Big D Incorporated charged with providing authoritative recommendations to the Board of Directors. As the Business Analyst, the recommendation you provide will be based upon data calculated from statistical appropriate formulas. Be reminded that you are not the company’s statistician yet the Business Analyst and therefore responsible for interpreting statistical data and making the appropriate recommendations.

Big D Incorporated was offered a series of business opportunities and it is your job as the Business Analyst to provide expert insight and justification for recommendations regarding these potential prospects.

2,000–2,500 words

Using the information from Units 1–3, Big D Incorporated will be examining how multivariate techniques can serve them best and how they can be applied to their new client, the outdoor sporting goods customer. The Board of Directors has asked you to research and explain 3 major ways in which multivariate statistics are utilized in this scenario. In this case, be sure to justify your decision.

Research using the library and the Internet to find at least 1 example of how a real company has used each of the following multivariate techniques: factor analysis, multidimensional scaling, and cluster analysis. This can be considered a benchmark if you can justify how it could benefit Big D Incorporated.

Write a summary to upper management explaining the following:

  • How can each multivariate technique be utilized in Big D Incorporated, and what purpose would each serve?  
  • Which technique is your preferred method, and how is your chosen multivariate technique different from the other two techniques?  
  • What will the Board of Directors learn from your selected technique and more importantly, how will it contribute to the overall decision-making process? 

Innovation And Competitive Advantage: Changing Environments

Innovation And Competitive Advantage: Changing Environments

Resource: Page 69 of Managing Innovation and Entrepreneurship, Ch. 4

Competitive advantage according to Hisrich and Kearney (2014) requires organizations to engage in six processes to maintain innovation. Organizations like Google™, Amazon, Apple®, Android, Facebook®, Siri®, Virgin Group®, Microsoft®, and eBay® have done this successfully.

Select an organization other than those listed above (Google™, Amazon, Apple®, Android, Facebook®, Siri®, Virgin Group®, Microsoft®, and eBay®) to explore competitive advantage and the six processes to maintain innovation discussed in Hisrich and Kearney (2014).

Write a 700- to 900-word paper in which you analyze how the selected organization is meeting the concepts of Competitive Advantages as outlined in Hisrich and Kearney (2014), on page 69.

Be sure to include information about the following:

(SUBTITLES)

* The organizational leadership philosophy on innovation.

* Activities the organization is actively engaged in to sustain competitive advantage within its industry.

* R&D initiatives the organization is involved in for long-term competitive advantage.

Format your paper consistent with APA guidelines.

Innovation And Competitive Advantage: Changing Environments

Resource: Page 69 of Managing Innovation and Entrepreneurship, Ch. 4

Competitive advantage according to Hisrich and Kearney (2014) requires organizations to engage in six processes to maintain innovation. Organizations like Google™, Amazon, Apple®, Android, Facebook®, Siri®, Virgin Group®, Microsoft®, and eBay® have done this successfully.

Select an organization other than those listed above (Google™, Amazon, Apple®, Android, Facebook®, Siri®, Virgin Group®, Microsoft®, and eBay®) to explore competitive advantage and the six processes to maintain innovation discussed in Hisrich and Kearney (2014).

Write a 700- to 900-word paper in which you analyze how the selected organization is meeting the concepts of Competitive Advantages as outlined in Hisrich and Kearney (2014), on page 69.

Be sure to include information about the following:

(SUBTITLES)

* The organizational leadership philosophy on innovation.

* Activities the organization is actively engaged in to sustain competitive advantage within its industry.

* R&D initiatives the organization is involved in for long-term competitive advantage.

Format your paper consistent with APA guidelines.

TAYLOR SWIFT CASE STUDY

Resource: The Practice of Public Relations, Ch. 10

Review the Case “Don’t Mess with the Queen of Social Media” on page 221 in The Practice of Public Relations, Ch. 10, and use the questions at the end of the chapter as a basis of your discussion.

Describe what PR recommendations you would have for Taylor Swift if you were her Public Relations Consultant.

Incorporate the principles of PR that you have learned to date.

Develop a 850- to 1,050- recommendation as part of your response.

Use two outside references to support your points.

Format your paper consistent with APA guidelines

Resource: The Practice of Public Relations, Ch. 10

Review the Case “Don’t Mess with the Queen of Social Media” on page 221 in The Practice of Public Relations, Ch. 10, and use the questions at the end of the chapter as a basis of your discussion.

Describe what PR recommendations you would have for Taylor Swift if you were her Public Relations Consultant.

Incorporate the principles of PR that you have learned to date.

Develop a 850- to 1,050- recommendation as part of your response.

Use two outside references to support your points.

Format your paper consistent with APA guidelines

Negotiation Strategy Article Analysis

Use the Internet or other resources to find at least two articles that describe a business negotiation situation related to two different industry sectors within Fortune 500 companies that employs different negotiation strategies

Write a 1,400- to 1,750-word paper that describes the negotiation strategies used in your selected articles.

Assess how planning impacted the negotiation process in both situations.

Compare the two selected strategies and how they might apply in your work setting.

Format your paper consistent with APA guidelines.

Use the Internet or other resources to find at least two articles that describe a business negotiation situation related to two different industry sectors within Fortune 500 companies that employs different negotiation strategies

Write a 1,400- to 1,750-word paper that describes the negotiation strategies used in your selected articles.

Assess how planning impacted the negotiation process in both situations.

Compare the two selected strategies and how they might apply in your work setting.

Format your paper consistent with APA guidelines.