What happens when you click “Reply All” for an email that you received?

Question 1 of 40
 0.0/ 2.5 Points
Your users are calling the help desk, complaining that they are constantly losing work they have done on a document in Word. How can you alleviate this with certainty?

A. Instruct your users to save their work every 10 minutes.
B. Have them select “Save AutoRecover Information” every 10 minutes in Options.
C. Have them select the “AutoSave to file” every 10 minutes on the Review tab.
D. Have them select the “AutoSave to file” every 10 minutes in Options.
Question 2 of 40
 2.5/ 2.5 Points
A user calls your help desk and says that he is trying to configure his Word document so that the text within his paragraphs is stretched from the left margin to the right margin. What is your advice?

A. Tell him to click the Align Left icon on the Home Ribbon.
B. Tell him to click the Align Right icon on the Home Ribbon.
C. Tell him to click the Justify icon on the Home Ribbon.
D. Tell him to click the Column Width icon on the Page Layout Ribbon.
Question 3 of 40
 2.5/ 2.5 Points
Your boss informs you that one of the employees you supervise is under review. She wants you to send him copies of all emails you send to them without them knowing. How do you do this?

A. Copy her on all emails to that employee.
B. Blind-copy her on all emails to that employee.
C. Insert your boss’s signature on all emails to that employee.
D. Attach an email copy on all emails to that employee.
Question 4 of 40
 2.5/ 2.5 Points
Your boss has asked you to edit a document she just created. You want to be able to make suggestions to the document without directly altering any of the text your boss has written. How do you do this?

A. Use the Spelling and Grammar function.
B. Insert comments into the document.
C. Use Microsoft OneNote.
D. Insert a screenshot into the document.
Question 5 of 40
 2.5/ 2.5 Points
You are writing up a contract agreement for a new work assignment you just got with a local business. You want to create the document so that when you send it to the client, the client can’t alter it. How can you do this?

A. Save it as a DOCX file.
B. Save it as a DOTM file.
C. Save it as a PDF file.
D. Save it as an RTF file.
Question 6 of 40
 2.5/ 2.5 Points
What happens when you click “Reply All” for an email that you received?

A. A single email will be sent to the sender.
B. An email will be sent to everyone in your contacts.
C. An email will be sent to everyone on the email server.
D. An email will be sent to all recipients of the email.
Question 7 of 40
 0.0/ 2.5 Points
An employee is setting up an Outlook email account and calls the help desk asking what to put for the incoming mail server. What is the answer?

A. The fully qualified domain name of the mail server
B. The IP address of the mail server
C. The protocol used by the mail server
D. The webmail address used by the webmail server
Question 8 of 40
 2.5/ 2.5 Points
What type of Microsoft Server serves as an email server?

A. SQL Server
B. IIS
C. Exchange 2013
D. Directory Services
Question 9 of 40
 0.0/ 2.5 Points
Your daughter is trying to send a video file to all of her girlfriends, but most of her emails are being returned. She asks you for help. What do you tell her?

A. Tell her to blind-copy the video files to everyone.
B. Tell her to upload the file to a cloud drive and email the link to everyone.
C. Tell her to hold the CTRL key down when she clicks the Insert File icon.
D. Tell her to zip the file into a compressed file and send it to everyone.
Question 10 of 40
 0.0/ 2.5 Points
Your boss is trying to modify a PDF file that he made a year ago. He asks you what he can use to do this. Which of the selections below will not allow him to edit this file?

A. Word 2010
B. Office 2013
C. Adobe Acrobat
D. Nuance PDF Converter
Question 11 of 40
 2.5/ 2.5 Points
How is Office 365 different from Windows Live Office?

A. Office 365 is free.
B. Office 365 costs a monthly subscription fee.
C. Office 365 can be accessed through a web browser.
D. Office 365 only has limited application options.
Question 12 of 40
 2.5/ 2.5 Points
You are training your employees how to save their documents in Word 2013. What menu path do you tell them to use?

A. Home, Save
B. Word, Save
C. File, Save
D. Review, Save
Question 13 of 40
 2.5/ 2.5 Points
Your friend tells you that he is tired of constantly typing his contact information on every email he sends out and asks you if there is a way to automatically input this information. What do you tell him?

A. Synchronize Outlook with a Word file.
B. Synchronize Outlook with an Excel spreadsheet.
C. Create a default signature for all emails.
D. Create an email template to begin all emails.
Question 14 of 40
 0.0/ 2.5 Points
You told your sister about creating bullet points with Word 2013. She calls you and says that she created a list of six bullet points, but she can’t stop creating more bullets because every time she hits the Enter key another bullet is created. She needs your help.

A. Tell her to hold the Shift key as she hits Enter.
B. Tell her to hold the Ctrl key as she hits Enter.
C. Tell her to hold the Alt button as she hits Enter.
D. Tell her to right-click the mouse as she hits Enter.
Question 15 of 40
 0.0/ 2.5 Points
Your boss is very concerned about security for Word 2013. He wants to disable Macro settings within his Word documents. How do you instruct him to do this?

A. File, Options, Trust Center, Macro Settings “Disable all macros with notification”
B. Security, Options, Trust Center, Macro Settings “Disable all macros with notification”
C. File, Security, Trust Center, Macro Settings “Disable all macros with notification”
D. File, Options, Security, Macro Settings “Disable all macros with notification”
Question 16 of 40
 0.0/ 2.5 Points
Your sister wants to purchase Microsoft Office 2013 for her new laptop. She doesn’t want to pay for a subscription and she wants to pay the least amount of money possible. The applications she plans on using are Word, Excel, and Outlook. Which version of Office do you recommend for her?

A. Office Home and Student
B. Office Home and Business
C. Office Professional
D. Office 365
Question 17 of 40
 0.0/ 2.5 Points
When would you use a template when working with Word 2013?

A. When you want to create a document that will be saved to the cloud
B. When you want to create a document that will work in Google Docs
C. When you want to create a document that will work in Office 2010
D. When you want to create a document from a ready-made design
Question 18 of 40
 2.5/ 2.5 Points
The name of the company you work for has recently changed. Because of this, you will need to go through some of the company Word documents and change the name for every instance that the company appears within the document. What is the easiest way to do this?

A. Use the “Change Name” utility on the Reference tab ribbon.
B. Click the Search command on the Review tab ribbon.
C. Click the Search command on the Home tab ribbon.
D. Click the Replace command on the Home tab ribbon.
Question 19 of 40
 0.0/ 2.5 Points
A start-up company has hired you to implement an email strategy for its organization. The company wants all of its employees to have an enterprise-level email client and is considering Windows Live. They ask you if there are any limitations about this email solution. Which selection below is a major limitation?

A. Windows Live can’t insert signatures.
B. Windows Live can’t blind copy recipients.
C. Windows Live can’t use the IMAP protocol.
D. Windows Live has limited Exchange Server integration.
Question 20 of 40
 0.0/ 2.5 Points
Someone calls your help desk in a panic that she can’t find the document she was just working on after opening up a second document. How can you help her?

A. Tell her to click the “Show Documents” icon located in the View Ribbon.
B. Tell her to right-click anywhere inside the View Ribbon tab and select the document.
C. Tell her to hold the Windows key down and press the up/down arrow and select the document.
D. Tell her to right-click on the Word Icon in the task bar and select the document.
Part 2 of 2 – Lesson 5 Questions 25.0/ 50.0 Points
Question 21 of 40
 0.0/ 2.5 Points
What is the purpose of Flash Fill in Excel 2013?

A. Integrates with Access 2013 to transfer data objects into worksheet cells automatically
B. Does predictive analysis to predict commonly inserted data items into worksheet cells
C. Automatically completes automated motions of organizations after creating a start and end point for an object
D. Automatically inputs information from Word files into OneNote in order to upload to a cloud drive
Question 22 of 40
 2.5/ 2.5 Points
Which application below represents a Personal Information Management application?

A. Excel
B. PowerPoint
C. Access
D. OneNote
Question 23 of 40
 2.5/ 2.5 Points
What does the Screen Clipping function do in OneNote?

A. Creates a new blank OneNote file
B. Captures a screenshot of your computer screen
C. Captures a YouTube video for OneNote
D. Captures an audio file from Media Player for OneNote
Question 24 of 40
 0.0/ 2.5 Points
You click the spacebar during a PowerPoint presentation. What happens as a result?

A. The presentation stops.
B. The next slide is presented.
C. The first slide is presented.
D. The previous slide is presented.
Question 25 of 40
 2.5/ 2.5 Points
What is the purpose of using templates in PowerPoint?

A. Integrates animation and audio automatically
B. Inserts a consistent look and format to the entire presentation
C. Inserts the required formulas automatically into the presentation
D. Imports fonts and images from CSV files for the presentation
Question 26 of 40
 0.0/ 2.5 Points
OpenOffice has an application that is similar to Excel called:

A. Math.
B. Worksheet.
C. Calc.
D. Evernote.
Question 27 of 40
 2.5/ 2.5 Points
Which option below represents a task that can be conducted in Excel through sorting?

A. Showing all cells that have a number that ends with a 5
B. Showing all cells that have nothing in them
C. Showing all cells that have the word “Widget” in them
D. Displaying the cells from smallest to largest
Question 28 of 40
 0.0/ 2.5 Points
Which selection below represents an entry that would be seen in the active box?

A. =sum(A1:A3)
B. 15
C. (A1:A4)
D. E11
Question 29 of 40
 2.5/ 2.5 Points
You have created a slide for your PowerPoint presentation that you wish to simulate in all of the other slides. What is the easiest way to do this?

A. Right-click on the slide and select Copy.
B. Right-click on the slide and select “Create Template.”
C. Right-click on the slide and select “Export Slide.”
D. Right-click on the slide and select “Duplicate Slide.”
Question 30 of 40
 0.0/ 2.5 Points
How can you identify the Active Cell in Excel?

A. It is outlined in bold fashion.
B. The cell is filled in solid gray.
C. The data inside the cell is in red.
D. The data inside the cell is indented.
Question 31 of 40
 0.0/ 2.5 Points
You want to play your entire PowerPoint presentation thus far. What key will start the presentation in its entirety?

A. F5
B. F10
C. CTRL+P
D. N
Question 32 of 40
 0.0/ 2.5 Points
Which formula below will add up the numbers in cells A1 and A8?

A. SUM(A1+D8)
B. =SUM(A1,A8)
C. =SUM(A1:A8)
D. =SUM(D1+D5)
Question 33 of 40
 2.5/ 2.5 Points
How do you change between worksheets inside an Excel Workbook?

A. Press the CTRL+W keys.
B. Hold the Windows Key and press the W key.
C. Click on a different sheet tab at the bottom.
D. Click the worksheet icon on the Home Ribbon.
Question 34 of 40
 2.5/ 2.5 Points
You want to create a relational database for your company. Which application below would assist you in doing this?

A. Visio
B. Project
C. Access
D. Evernote
Question 35 of 40
 0.0/ 2.5 Points
You press the “P” key during a PowerPoint presentation. What happens as a result?

A. The presentation stops.
B. The next slide is presented.
C. The first slide is presented.
D. The previous slide is presented.
Question 36 of 40
 0.0/ 2.5 Points
You are the manager of an independent rental car company. Which application below can aid you in inventorying the cars in your rental fleet?

A. Excel
B. OneNote
C. PowerPoint
D. Evernote
Question 37 of 40
 2.5/ 2.5 Points
Which application is ideal to serve as an accompaniment to an oral sales presentation?

A. PowerPoint
B. Exel
C. OneNote
D. Access
Question 38 of 40
 2.5/ 2.5 Points
Which formula below will add up all of the numbers in cells D1 through D5?

A. SUM(D1+D5)
B. =SUM(D1,D5)
C. =SUM(D1:D5)
D. =SUM(D1+D5)
Question 39 of 40
 0.0/ 2.5 Points
You are an inexperienced Excel user and don’t know how to create your own formulas. You want to use one of the preconfigured formulas but it doesn’t appear in the Formulas tab ribbon. What can you do?

A. Click the Insert Formula icon on the Formulas tab ribbon.
B. Click the Insert Formula icon on the Insert tab ribbon.
C. Click the Formula Generator icon on the Formulas tab ribbon.
D. Click the Formula Generator icon on the Insert tab ribbon.
Question 40 of 40
 2.5/ 2.5 Points
What third-party application serves as an alternative to OneNote?

A. Access
B. Visio
C. Project
D. Evernote

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