The world of customer service
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- Cite your textbook in APA style as you would list on a References page.
- Provide an example (or two) of an in-text citation for your texbook’s author in APA style.
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Textbook:
The World of Customer Service, 3rd Edition
By Pattie Gibson, Northern Arizona University
Copyright year: 2012
ISBN-13: 9780840064240
APA Citation for reference page:Gibson, P. (2012). The world of customer service,(3rd ed.). Mason, OH: South-Western Cengage.
In-Text Citation:(Gibson, 2012)
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