Team Conflict & Decision Making

A. Team Conflict & Decision Making

i. Conflict Code of Conduct

• Outline the expected code of conduct when team members experience disagreements about the project, processes, or interpersonal differences.

ii. Initial Conflict & Conflict Escalation

• Detail the steps that team members are expected to follow in order to work through an initial conflict.

• Outline escalation procedures for team members to follow if initial conflicts cannot be resolved, including individuals who will have ruling and authoritative decisions in the conflict (e.g., team leader, mentor*, etc.).

*If this individual is external to the team, their signature is also required to acknowledge they understand their role as an impartial judge within a conflict situation. 

iii. Decision-Making

• Outline how the team plans to come to an agreed upon decision.

• Outline procedures to follow when sub-groups (i.e., not including all team members) make project decisions.

• Detail what the team will do when one or two team members have a different view of a decision.

• Detail the steps the team will take if a decision cannot be reached including individuals who will have ruling authority in a final decision (e.g., team leader, mentor*, etc.).

*If this individual is external to the team, their signature is also required to acknowledge they understand their role as an impartial judge within a decision-making situation.