Interpersonal  skills  

Instructions

As  discussed in the unit lesson, resolving conflict in the workplace   requires  using  interpersonal skills, management skills, and techniques.   Interpersonal  skills  can consist of understanding individual differences,  self-esteem,  self-confidence, communication, teamwork skills, problem-solving   skills,  cultural relations skills, motivation skills, customer service skills,   ethical  behavior skills, and stress management skills. Management skills focus   on the  type of management skill applied such as collaborating, accommodating,   forcing,  avoiding, and compromising. As a member of the workforce, you must be   able to  effectively resolve conflict, either with the use of interpersonal   skills,  management skills, or by applying the recommended ways of responding  to  tension  in the workplace (e.g., overcoming defensiveness, accepting of the  tension, and  resolving the tension).  For  your Unit VI Assignment, please reflect on your knowledge of resolving   conflict  that you have experienced or observed in the workplace. Please  analyze  what you  have learned. Describe how your learned knowledge can be  used. Also,  identify  how this information can be used to resolve conflict in  the workplace  in your  current job or from a past incident you have  experienced. What  steps/methods  were used in resolving the conflict?  Your  reflection paper should be at least three pages in length, including an  introduction, a body that supports your reflection, and a conclusion. Be sure   to  include a title page. The title page does not count toward the total page    requiremen