Determining return on investment

Identify the process proposed by Jack Phillips for determining return on investment (ROI).

Please respond to the following:

  • Visit the ROI Institute website.
  • Next, discuss briefly what is meant by “Level 5” training evaluation.
  • Identify the process proposed by Jack Phillips for determining return on investment (ROI).
  • Identify the various type of costs to be considered when measuring ROI for training activities.

Make sure to include a rationale and at least one citation from your reading.

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