How should you define the maintenance process?

Task

· individual Task

· Two cases (see below)

Formalities:

·  Two (2) Word file report

· Around 1.000 words each

· Font: Arial 12,5 pts.

· Text alignment: Justified.

CASE NEMFEN
Company NEMFEN is located in Barcelona. They design and manufacture high-tech LED lighting. The company is family owned (Pedro García, owner) exporting 70% of their production to 20 different countries all over the world.
Products are usually customized considering different design requirements, voltage, frequency as well other electrical parameters.
Quality control has been implemented at the end of the production process. Each and every component is dimensionally and electrically checked by one employee separating out the wrong units. During the last 3 years , sales have experienced a dramatic growth. However, rejections have also increased from 0,5% up to 1,5% of the total production.
Cristina García, owner´s daughter has recently graduated at the EU Business School. She has joined the Company with the main task of improving quality ratios.
1. From your point of view, which are the main weaknesses of the existing quality control process?
2. If you were Cristina, in order to improve the Quality Control process and the performance indicators of the Company?

· Which changes should you implement in terms of quality control?

· Which quality systems should you put in practice?