Discuss the principles of Business Communications

In closing a request for a recommendation, you should include

a. an expression of appreciation.

b. an indication that you’ve enclosed a stamped, preaddressed envelope.

c. the full name and address of the person to whom the letter should be sent.

d. all of the above.

 

 

When writing a claim letter, the best way to begin is by

a. complimenting the company for past service.

b. providing a detailed description of the faulty merchandise.

c. providing a straightforward statement of the problem.

d. threatening legal action if you do not receive a favorable adjustment.

 

 

When making a claim or requesting an adjustment, your closing should usually

a. clearly state how angry and disappointed you are.

b. explain the specific details of the problem.

c. request a specific action or express your desire to find a solution.

d. do all of the above.

 

 

Routine, positive messages should do all of the following except

a. leave your reader with a good impression.

b. use an indirect approach.

c. provide all required details.

d. communicate the information or good news.

 

 

In a positive message, the main idea is presented

a. in the first sentence of the middle paragraph.

b. at the end of the middle paragraph.

c. right at the beginning of the letter.

d. in the last sentence of the letter.

 

 

The longest part of a positive message is typically the

a. introduction.

b. body.

c. close.

d. None–all parts are usually the same length.

 

 

If the figures are in by the end of the month we will hopefully be able to begin planning for the upcoming year’s budget, but if they are not then the planning process will most definitely have to wait until later” is an example of

a. a comma splice.

b. an overly long sentence.

c. an indefinite pronoun starter.

d. an awkward pointer.

 

 

Which of the following is an example of a hedging sentence?

a. The report seems to be incomplete.

b. The deadline is next Tuesday.

c. The financial statement needs to have two sections.

d. None of the above is hedging.

In closing a request for a recommendation, you should include

a. an expression of appreciation.

b. an indication that you’ve enclosed a stamped, preaddressed envelope.

c. the full name and address of the person to whom the letter should be sent.

d. all of the above.

 

 

When writing a claim letter, the best way to begin is by

a. complimenting the company for past service.

b. providing a detailed description of the faulty merchandise.

c. providing a straightforward statement of the problem.

d. threatening legal action if you do not receive a favorable adjustment.

 

 

When making a claim or requesting an adjustment, your closing should usually

a. clearly state how angry and disappointed you are.

b. explain the specific details of the problem.

c. request a specific action or express your desire to find a solution.

d. do all of the above.

 

 

Routine, positive messages should do all of the following except

a. leave your reader with a good impression.

b. use an indirect approach.

c. provide all required details.

d. communicate the information or good news.

 

 

In a positive message, the main idea is presented

a. in the first sentence of the middle paragraph.

b. at the end of the middle paragraph.

c. right at the beginning of the letter.

d. in the last sentence of the letter.

 

 

The longest part of a positive message is typically the

a. introduction.

b. body.

c. close.

d. None–all parts are usually the same length.

 

 

If the figures are in by the end of the month we will hopefully be able to begin planning for the upcoming year’s budget, but if they are not then the planning process will most definitely have to wait until later” is an example of

a. a comma splice.

b. an overly long sentence.

c. an indefinite pronoun starter.

d. an awkward pointer.

 

 

Which of the following is an example of a hedging sentence?

a. The report seems to be incomplete.

b. The deadline is next Tuesday.

c. The financial statement needs to have two sections.

d. None of the above is hedging.