Discuss Business Analysis Modelling And Design

Executive Summary

Prescription Fulfillment is one of the main sources of income for HealthCareOnDemand. For a small company such as HealthCareOnDemand, providing an efficient and cost-effective fulfillment of orders is essential in order to be competitive.

Recent customer complaints raised concerns
about the efficiency of such a process which may jeopardize the future of the company. This report
provides an analysis of the prescription fulfilment process and shows that such concerns are unfounded.

Introduction

HealthCareOnDemand is a health-care company providing its customers with a variety of services and
products in the context of health care. In order to maintain its position as the best health-care company in Melbourne, it is essential to have effective and efficient processes.

This report investigates how prescription orders are fulfilled by HealthCareOnDemand and provides an
analysis of its process performance via the use of process simulation.

Governance Structure (attached)

The prescription fulfilment process is one of the core processes for HealthCareOnDemand. In following we
present the process architecture for HealthCareOnDemand. The core processes of the organization are the prescription fulfilment process, drugs procurement, medical certificate process, and the medical consultation process.

The company also have few management processes making the decision on market strategies and managing the IT infrastructure. Finally, support processes with cover HR, Logistics and Customer Support.

The value chain is constituted of five parts: (attached)

1. Receive order: dealing with steps ranging from receiving the order from the customer to record
the details of the order in the order management systems;
2. Verification: dealing with the retrieval and verification of the prescription;
3. Packaging: dealing with the preparation of the package to be sent to the customer;
4. Payment: dealing with invoicing the customer or the insurance company for the cost of the drugs;
5. Shipment: dealing with the delivery of the order.

Modelling Conventions

In order to provide an easy to read process model we adopted the following modelling conventions:

• XOR gateways were used when a mutually exclusive decision was required.
• AND gateways were used when multiple paths needed to be executed at the same time.
• Activities were used to model action performed by an actor.
• Start event was used to model the start of the process.
• End events were used to model the end of the process.
• Model flows from left to right, top to bottom.
• Events, Activities and MessageFlow text labelling adheres to the convention of the first letter
being capitalized with the following text lowercase.
• Activities were labelled following the format imperative verb + noun.
• Events were labelled following the format noun + past-participle verb.

BPMN Model (attached)

Executive Summary

Prescription Fulfillment is one of the main sources of income for HealthCareOnDemand. For a small company such as HealthCareOnDemand, providing an efficient and cost-effective fulfillment of orders is essential in order to be competitive.

Recent customer complaints raised concerns
about the efficiency of such a process which may jeopardize the future of the company. This report
provides an analysis of the prescription fulfilment process and shows that such concerns are unfounded.

Introduction

HealthCareOnDemand is a health-care company providing its customers with a variety of services and
products in the context of health care. In order to maintain its position as the best health-care company in Melbourne, it is essential to have effective and efficient processes.

This report investigates how prescription orders are fulfilled by HealthCareOnDemand and provides an
analysis of its process performance via the use of process simulation.

Governance Structure (attached)

The prescription fulfilment process is one of the core processes for HealthCareOnDemand. In following we
present the process architecture for HealthCareOnDemand. The core processes of the organization are the prescription fulfilment process, drugs procurement, medical certificate process, and the medical consultation process.

The company also have few management processes making the decision on market strategies and managing the IT infrastructure. Finally, support processes with cover HR, Logistics and Customer Support.

The value chain is constituted of five parts: (attached)

1. Receive order: dealing with steps ranging from receiving the order from the customer to record
the details of the order in the order management systems;
2. Verification: dealing with the retrieval and verification of the prescription;
3. Packaging: dealing with the preparation of the package to be sent to the customer;
4. Payment: dealing with invoicing the customer or the insurance company for the cost of the drugs;
5. Shipment: dealing with the delivery of the order.

Modelling Conventions

In order to provide an easy to read process model we adopted the following modelling conventions:

• XOR gateways were used when a mutually exclusive decision was required.
• AND gateways were used when multiple paths needed to be executed at the same time.
• Activities were used to model action performed by an actor.
• Start event was used to model the start of the process.
• End events were used to model the end of the process.
• Model flows from left to right, top to bottom.
• Events, Activities and MessageFlow text labelling adheres to the convention of the first letter
being capitalized with the following text lowercase.
• Activities were labelled following the format imperative verb + noun.
• Events were labelled following the format noun + past-participle verb.

BPMN Model (attached)