Dependable and Loyal. Extremely passionate about behavioral health and substance abuse treatment with a proven track record of growing programs and client census. Highly motivated professional with over ten years’ experience in and Substance Abuse Treatment.

Please create a one page cover letter based on the following Resume. A cover letter should be formatted like a business letter and include the following sections:

  • Header with date and contact information.
  • Salutation or greeting.
  • Opening paragraph.
  • Middle paragraph(s)
  • Closing paragraph.
  • Letter ending and signature.

Dependable and Loyal. Extremely passionate about behavioral health and substance abuse treatment with a proven track record of growing programs and client census. Highly motivated professional with over ten years’ experience in and Substance Abuse Treatment. Strategic and creative thinker with a successful background in developing, managing, and maximizing profitability in the consumer industry.

Achievement: It is oriented with a high-stress tolerance, organized, personable, enthusiastic, self-motivated leader who can comprehend and manage multiple details while focusing on the overall picture. Able to perform effectively in a “time is of the essence” environment.

Qualifications 

  • Works well independently and as part of a team
  • Ability to create Profit and Loss reports
  • Intake / Admissions Specialist
  • Bachelor’s in psychology
  • Six years of Executive Leadership
  • Track record of growing two different Substance abuse treatment facilities from “the ground up.”
  • Experience with health Insurance / billing / contracts Utilization Reviews, verifications / collections
  • Motivational interviewing and counseling skills / Ability to build strong teams
  • Experienced in areas of substance abuse, relapse prevention, and extended care
  • Excellent sales, marketing, and customer service skills
  • Advanced computer experience
  • Excellent interpersonal, communication, and supervisory skills
  • Highly creative and methodical problem solver with strong organizational skills
  • Uses appropriate screening instruments to screen for trauma and any other identified or potential therapeutic concern.

Employment 

Counselor Intern 3/2021 to Current Confianza Health

  • Facilitates therapeutically sound treatment in accordance with diagnosis and treatment plan
  • Engages in trainings and supervision as assigned both for self and development of others
  • Prepares session note regarding the assessment session
  • Discusses suspected need to update/change diagnosis and treatment plan with clinical supervisor, as needed
  • Discusses suspected need to update/change diagnosis and treatment plan with clinical supervisor, as needed
  • Coordinates treatment with other therapists and providers, internal and external involved in case as appropriate (group, other family members, other services) Seeks/works with care coordinator to identify appropriate outside sources to aid clients with impact issues that are outside the realm of the agency operation

Counselor Intern 4/2021 to 2/2022 Lifeline Professional Counseling Services

  • Reviews case file from referring agency when applicable
  • Uses appropriate screening instruments to screen for trauma and any other identified or potential therapeutic concern.
  • Completes a full bio-psycho-soc assessment
  • Prepares an initial treatment plan in accordance with the information in the assessment and diagnosis, upon meeting tiered training criteria
  • Advises client, therapist, and referring agency (when applicable) of the therapist assignment
  • Individual Therapy Activities
  • Contacts and documents each contact with assigned clients to schedule individual sessions
  • Facilitates therapeutically sound treatment in accordance with diagnosis and treatment plan
  • Discusses suspected need to update/change diagnosis and treatment plan with clinical supervisor, as neede
  • Prepares monthly summary on each client for referring agency when appropriate
  • Reports to primary therapist and referring agency regarding unsuccessful attempts to engage the client in treatment when appropriate
  •  Prepares session notes on each client for each session in a timely manner
  • Coordinates treatment with other therapists and providers, internal and external involved in case as appropriate (group, other family members, other services) Seeks/works with care coordinator to identify appropriate outside sources to aid clients with impact issues that are outside the realm of the agency operation
  • Follows up on missed appointments with client and referring agency (when appropriate) and documents communication
  • Prepares discharge paperwork
  • Engages in trainings and supervision as assigned both for self and development of others

Admissions Counselor 2/2021 to 9/2021 Landmark Recovery

  • Qualifies leads by gathering clinical and insurance data to ensure appropriateness
  •  Serves as brand ambassador to potential patients by promoting program, highlighting key features, and conducting tours of the facility, as appropriate
  • Verifies insurance benefits and completes net pricing information to present to patients
  • Works aggressively to close leads in a timely fashion to improve census
  • Ensures out of pocket expenses are collected at time of admission or that acceptable promissory notes have been signed
  • Completes initial paperwork with admissions
  • Communicates all admission information to appropriate staff
  • Works with Administrator and, as appropriate, Director of Business Development to generate quarterly Strategic Marketing Plan for the facility
  •  Tracks all leads and pre-admission information in CRM tool
  • Compiles marketing and admissions data in accordance with facility reporting guidelines
  • Serves as “Admissions on Call” as assigned by supervisor

Chief Executive Officer 1/1/2015 to 2/2/2020 Von Phister L.L.C.

  • Owns responsibility for the day-to-day management and optimization of the ecosystem controlling the display of content and pricing for hotels and vacation rentals.
  • Analyze supplier feeds to ensure we have the best possible rates and inventory, providing supplier relations with feedback when needed on how to improve.
  • Drive ongoing analysis to determine the optimal sort order and display to maximize revenue and savings per search session for online bookings.
  • Drive ongoing analysis to determine the pricing and revenue management strategy that best maximizes revenue and savings per search session for online bookings.
  • Manages processes and teams responsible for the optimization of base rules and static content like location definition, hotel unification, room category unification, images, descriptive content, and ratings
  • Provides critical insights about the needs and desires of customers.
  • Represents the product and seeks to understand the user experience and performance trends that affect the business.
  • Determines business opportunities to improve our technology solutions, including the determination of potential business value.
  • Subject matter expert related to client-specific product offerings, business models, performance statistics, and dependencies to support any product development initiatives.
  • Stays informed on trends and opportunities in the competitive market.
  • Dialogues with teams across the organization to ensure that the business strategy is represented.
  • Partners with the data team to provide business needs for improved reporting tools for the Stays product
  • Guides the marketing teams on the best possible products and price points for marketing opportunities
  • Supports the service delivery team with analysis and insight on how to improve better the solution for agents, both on the sales and customer service side
  • Works with the account management and business development teams as needed to support opportunities to support our clients and new business opportunities

Executive Director 4/2010 to 9/2013 The River Source

  • Provide Leadership and supervision
  • Supervise all departments directors and maintain supervisory authority over staff members assigned to those departments
  • Positively influence marketing, community, and outreach relationships and plans to achieve revenue, census, and growth target.
  • Management of patient behavior
  • Work with department directors to determine optimal staffing requirements.
  • Ensure plans of correction, licensing deficiencies, and grievances are addressed as required by the states licensing agency promptly.
  • Maintains the daily patient schedule
  • Supervises patient participation in the program and assist patients in benefiting from program services through the use of appropriate crisis prevention and de-escalation skills
  • Supervised the documents each shift on patient behavior and participation in programming and communicates pertinent patient information across shifts to other members of the multidisciplinary treatment team
  • Manage Accounts Receivable and Payable
  • Meet or exceed all regulatory requirements (federal, state, and local agencies), i.e., health department, environment apartment food services.
  • Meet the needs of clients and family members—productive and positive interactions.
  • Oversee local marketing. 2 to 5 marketing visits per week with interventionist hospital case managers and social workers
  • Lead a minimum of two staff meetings per week.
  • Manage staff – doctors, therapist, and behavioral health professionals
  • Billing Services
    • Verification of Benefits
    • Utilization Review
    • Billing and Collections
    • Reimbursement Negotiations
    • Appeals
    • Patient Responsibility and collections

Director of admissions 1/2008 to 4/2010 Women In New Recovery

  • Marketing and sales
  • Assessments and Referrals
  • Intakes Discharges
  • Collections and Financial Matters

Extended Care Program Manager 1/2007 to 9/2008 Women In New Recovery

  • Developed program and started up New Extended Care
  • Create a weekly schedule and supervise facilitators
  • Organized directed and coordinated the operations of the WINR extended care residential women’s recovery program and residence capacity of 40 beds and three houses in Mesa, Arizona
  • Oversaw compliance with the guidelines and operated the program with an approved agency budget

Achievers program manager 8/2006 to 9/2007 Women In New Recovery

  • Co-Occurring specialist
  • Developed case plans
  • HMI a certified user

WINR and kids program manager 8/2006 to 9/2007

  • 14-month inpatient residential drug and alcohol treatment for pre-and postpartum women with their children
  • Responsible for 6 to 10 patients at a time, writing treatment plans, obtaining housing, education employment, and outpatient treatment, and conducting monthly family sessions

Program Manager 8/2006 to 9/2007 Women In New Recovery

  • Organize, directed, and coordinated the operations of the WINR seven-month residential women’s recovery program and resident’s capacity of 70 and seven houses in Mesa, Arizona
  • Oversaw compliance with the guidelines and operate the program with an approved agency budget. Maintain contact with partners and community members relative to the service needs of WINR residents
  • Maintained safety, cleanliness, and maintenance for interior and exterior of the property, which included, but was not limited to monthly, weekly and daily property inspections
  • Maintained accurate client and financial records and statistics.
  • Provided on-site crisis intervention
  • Trained, coached, and supervise staff assistants

Education

  • Grand Canyon University 5/23/2019 to current Master of Science
  • Degree – Clinical Mental Health Counseling
  • G.P.A. 3.8
  • Arizona State University 1/1/2017 to 5/6/2019 Bachelor of Arts
  • Degree – Psychology
  • G.P.A. – 3.69
  • Honors – Magna Cum Laude
  • Chandler-Gilbert Community College 1/1/2014 to 5/1/2016 Associates in Arts
  • Degree – General with an emphasis in Psychology
  • G.P.A. – 3.8

Continuing Education 

“Leading-Edge Natural Treatments to utilize in your practice. “”Retrieving the missing pieces: A Cross-Cultural Approach to memory fragmentation.”

“The neurobiology of Misbehavior: Understanding and treating addiction, Thrill-seeking, and dry-drunk behavior.”

“Utilizing the Felt Sense and Healing Depression, Anxiety, and trauma” “Sex Addiction in Women uncovering the secret.”

“Organizational skills customer services: it’s more than a smile,” “Supervision of direct service staff performance problems.”

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