Dependable and Loyal. Extremely passionate about behavioral health and substance abuse treatment with a proven track record of growing programs and client census. Highly motivated professional with over ten years’ experience in and Substance Abuse Treatment.

Please create a one page cover letter based on the following Resume. A cover letter should be formatted like a business letter and include the following sections:

• Header with date and contact information.
• Salutation or greeting.
• Opening paragraph.
• Middle paragraph(s)
• Closing paragraph.
• Letter ending and signature.

Dependable and Loyal. Extremely passionate about behavioral health and substance abuse treatment with a proven track record of growing programs and client census. Highly motivated professional with over ten years’ experience in and Substance Abuse Treatment. Strategic and creative thinker with a successful background in developing, managing, and maximizing profitability in the consumer industry.

Achievement: It is oriented with a high-stress tolerance, organized, personable, enthusiastic, self-motivated leader who can comprehend and manage multiple details while focusing on the overall picture. Able to perform effectively in a “time is of the essence” environment.

Qualifications 

• Works well independently and as part of a team
• Ability to create Profit and Loss reports
• Intake / Admissions Specialist
• Bachelor’s in psychology
• Six years of Executive Leadership
• Track record of growing two different Substance abuse treatment facilities from “the ground up.”
• Experience with health Insurance / billing / contracts Utilization Reviews, verifications / collections
• Motivational interviewing and counseling skills / Ability to build strong teams
• Experienced in areas of substance abuse, relapse prevention, and extended care
• Excellent sales, marketing, and customer service skills
• Advanced computer experience
• Excellent interpersonal, communication, and supervisory skills
• Highly creative and methodical problem solver with strong organizational skills
• Uses appropriate screening instruments to screen for trauma and any other identified or potential therapeutic concern.

Employment 

Counselor Intern 3/2021 to Current Confianza Health

• Facilitates therapeutically sound treatment in accordance with diagnosis and treatment plan
• Engages in trainings and supervision as assigned both for self and development of others
• Prepares session note regarding the assessment session
• Discusses suspected need to update/change diagnosis and treatment plan with clinical supervisor, as needed
• Discusses suspected need to update/change diagnosis and treatment plan with clinical supervisor, as needed
• Coordinates treatment with other therapists and providers, internal and external involved in case as appropriate (group, other family members, other services) Seeks/works with care coordinator to identify appropriate outside sources to aid clients with impact issues that are outside the realm of the agency operation

Counselor Intern 4/2021 to 2/2022 Lifeline Professional Counseling Services

• Reviews case file from referring agency when applicable
• Uses appropriate screening instruments to screen for trauma and any other identified or potential therapeutic concern.
• Completes a full bio-psycho-soc assessment
• Prepares an initial treatment plan in accordance with the information in the assessment and diagnosis, upon meeting tiered training criteria
• Advises client, therapist, and referring agency (when applicable) of the therapist assignment
• Individual Therapy Activities
• Contacts and documents each contact with assigned clients to schedule individual sessions
• Facilitates therapeutically sound treatment in accordance with diagnosis and treatment plan
• Discusses suspected need to update/change diagnosis and treatment plan with clinical supervisor, as neede
• Prepares monthly summary on each client for referring agency when appropriate
• Reports to primary therapist and referring agency regarding unsuccessful attempts to engage the client in treatment when appropriate
•  Prepares session notes on each client for each session in a timely manner
• Coordinates treatment with other therapists and providers, internal and external involved in case as appropriate (group, other family members, other services) Seeks/works with care coordinator to identify appropriate outside sources to aid clients with impact issues that are outside the realm of the agency operation
• Follows up on missed appointments with client and referring agency (when appropriate) and documents communication
• Prepares discharge paperwork
• Engages in trainings and supervision as assigned both for self and development of others

Admissions Counselor 2/2021 to 9/2021 Landmark Recovery

• Qualifies leads by gathering clinical and insurance data to ensure appropriateness
•  Serves as brand ambassador to potential patients by promoting program, highlighting key features, and conducting tours of the facility, as appropriate
• Verifies insurance benefits and completes net pricing information to present to patients
• Works aggressively to close leads in a timely fashion to improve census
• Ensures out of pocket expenses are collected at time of admission or that acceptable promissory notes have been signed
• Completes initial paperwork with admissions
• Communicates all admission information to appropriate staff
• Works with Administrator and, as appropriate, Director of Business Development to generate quarterly Strategic Marketing Plan for the facility
•  Tracks all leads and pre-admission information in CRM tool
• Compiles marketing and admissions data in accordance with facility reporting guidelines
• Serves as “Admissions on Call” as assigned by supervisor

Chief Executive Officer 1/1/2015 to 2/2/2020 Von Phister L.L.C.

• Owns responsibility for the day-to-day management and optimization of the ecosystem controlling the display of content and pricing for hotels and vacation rentals.
• Analyze supplier feeds to ensure we have the best possible rates and inventory, providing supplier relations with feedback when needed on how to improve.
• Drive ongoing analysis to determine the optimal sort order and display to maximize revenue and savings per search session for online bookings.
• Drive ongoing analysis to determine the pricing and revenue management strategy that best maximizes revenue and savings per search session for online bookings.
• Manages processes and teams responsible for the optimization of base rules and static content like location definition, hotel unification, room category unification, images, descriptive content, and ratings
• Provides critical insights about the needs and desires of customers.
• Represents the product and seeks to understand the user experience and performance trends that affect the business.
• Determines business opportunities to improve our technology solutions, including the determination of potential business value.
• Subject matter expert related to client-specific product offerings, business models, performance statistics, and dependencies to support any product development initiatives.
• Stays informed on trends and opportunities in the competitive market.
• Dialogues with teams across the organization to ensure that the business strategy is represented.
• Partners with the data team to provide business needs for improved reporting tools for the Stays product
• Guides the marketing teams on the best possible products and price points for marketing opportunities
• Supports the service delivery team with analysis and insight on how to improve better the solution for agents, both on the sales and customer service side
• Works with the account management and business development teams as needed to support opportunities to support our clients and new business opportunities

Executive Director 4/2010 to 9/2013 The River Source

• Provide Leadership and supervision
• Supervise all departments directors and maintain supervisory authority over staff members assigned to those departments
• Positively influence marketing, community, and outreach relationships and plans to achieve revenue, census, and growth target.
• Management of patient behavior
• Work with department directors to determine optimal staffing requirements.
• Ensure plans of correction, licensing deficiencies, and grievances are addressed as required by the states licensing agency promptly.
• Maintains the daily patient schedule
• Supervises patient participation in the program and assist patients in benefiting from program services through the use of appropriate crisis prevention and de-escalation skills
• Supervised the documents each shift on patient behavior and participation in programming and communicates pertinent patient information across shifts to other members of the multidisciplinary treatment team
• Manage Accounts Receivable and Payable
• Meet or exceed all regulatory requirements (federal, state, and local agencies), i.e., health department, environment apartment food services.
• Meet the needs of clients and family members—productive and positive interactions.
• Oversee local marketing. 2 to 5 marketing visits per week with interventionist hospital case managers and social workers
• Lead a minimum of two staff meetings per week.
• Manage staff – doctors, therapist, and behavioral health professionals
• Billing Services
  • Verification of Benefits
  • Utilization Review
  • Billing and Collections
  • Reimbursement Negotiations
  • Appeals
  • Patient Responsibility and collections

Director of admissions 1/2008 to 4/2010 Women In New Recovery

• Marketing and sales
• Assessments and Referrals
• Intakes Discharges
• Collections and Financial Matters

Extended Care Program Manager 1/2007 to 9/2008 Women In New Recovery

• Developed program and started up New Extended Care
• Create a weekly schedule and supervise facilitators
• Organized directed and coordinated the operations of the WINR extended care residential women’s recovery program and residence capacity of 40 beds and three houses in Mesa, Arizona
• Oversaw compliance with the guidelines and operated the program with an approved agency budget

Achievers program manager 8/2006 to 9/2007 Women In New Recovery

• Co-Occurring specialist
• Developed case plans
• HMI a certified user

WINR and kids program manager 8/2006 to 9/2007

• 14-month inpatient residential drug and alcohol treatment for pre-and postpartum women with their children
• Responsible for 6 to 10 patients at a time, writing treatment plans, obtaining housing, education employment, and outpatient treatment, and conducting monthly family sessions

Program Manager 8/2006 to 9/2007 Women In New Recovery

• Organize, directed, and coordinated the operations of the WINR seven-month residential women’s recovery program and resident’s capacity of 70 and seven houses in Mesa, Arizona
• Oversaw compliance with the guidelines and operate the program with an approved agency budget. Maintain contact with partners and community members relative to the service needs of WINR residents
• Maintained safety, cleanliness, and maintenance for interior and exterior of the property, which included, but was not limited to monthly, weekly and daily property inspections
• Maintained accurate client and financial records and statistics.
• Provided on-site crisis intervention
• Trained, coached, and supervise staff assistants

Education

• Grand Canyon University 5/23/2019 to current Master of Science
• Degree – Clinical Mental Health Counseling
• G.P.A. 3.8
• Arizona State University 1/1/2017 to 5/6/2019 Bachelor of Arts
• Degree – Psychology
• G.P.A. – 3.69
• Honors – Magna Cum Laude
• Chandler-Gilbert Community College 1/1/2014 to 5/1/2016 Associates in Arts
• Degree – General with an emphasis in Psychology
• G.P.A. – 3.8

Continuing Education 

“Leading-Edge Natural Treatments to utilize in your practice. “”Retrieving the missing pieces: A Cross-Cultural Approach to memory fragmentation.”

“The neurobiology of Misbehavior: Understanding and treating addiction, Thrill-seeking, and dry-drunk behavior.”

“Utilizing the Felt Sense and Healing Depression, Anxiety, and trauma” “Sex Addiction in Women uncovering the secret.”

“Organizational skills customer services: it’s more than a smile,” “Supervision of direct service staff performance problems.”