Define a casebook

In the Tanglewood Stores Casebook (http://www.mhhe.com/heneman8e), read and respond to Case Six, Interview. Answer these questions:

1. Develop a detailed selection plan for the position of a department manager to determine the most important KSAOs for this position.

2. Using the selection plan, develop a standardized interview protocol consisting of 10 questions that will be asked of all candidates, along with scoring keys for each question. Be specific with the scoring key.

The scoring key should include: the question, a scale set of evaluation anchors (ex. 1-5) and sample answers that would represent the scale.

Example: 

Question: How do you adress challenging customer

Scale: 1=Poor; 3= Average 5 = Excellent

Sample Answers: 1 (poor answer): tell the customer to leave; argue with the customer

3 (average): listen to the customer; remove the tension form the situation

5 (excellent): demonstrate all of  the customer service values of the organization

Read Decision Point: What Would You Do?

Choose one of the following companies (or any company that has been in the press) and write a 2-3 page, APA style critical analysis of the ethical issues involved in the case.

Legal Cases:

  • Tyco
  • Imclone
  • Global Crossing
  • WorldCom
  • Adelphia
  • NYSE and Richard Grasso
  • Merrill Lynch
  • Health South
  • Marsh and McLennan
  • Al Dunlap and Sunbeam

The analysis should include the following:

  • A short description of case
  • identification of the ethical issues involved (what was the alleged ethical wrong done, and why is/was it wrong?)
  • A statement, in their own opinion, of whether it was wrong or not, and more importantly, why?
  • Thoughts on what could have been done to avoid the problem – do we need more laws & government regulation? What internal controls might have prevented this situation?
  • Was the problem more a matter of individuals gone wrong, or was it more systemic and organizational?

Provide 3-5 APA style references both inline and at the end of the paper to support your analysis. Please write in 3rd person. Note: This is your opportunity to demonstrate your knowledge of the week’s theory linked to personal opinion and outside evidence.

Your paper should reflect scholarly writing and current APA standards. Please include citations to support your ideas.

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    what_would_you_do.pdf

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