Customer Service Support

Purpose of Assignment

In this assignment, you to develop your skills using Microsoft® Word to address a business case.

Assignment Steps

Resources:

• Microsoft® Office Help and Training
• Other tutorials available online

Read the following scenario:

You have been asked to write a business  proposal for a client in the hope of setting up a 3-year customer  service contract in support of a new application they are launching this  month. Support services will include technical problem solving and  answering questions on the use of the application.

Write a minimum 1,050-word research summary using Microsoft®  Word in which you communicate the details of your business proposal to  the project team. Include the following components in your research  summary:

• A Microsoft® Word business template of your choice
• A description of the client’s needs including
  • Hours of operation
  • Number of calls that will need to be taken
  • Reporting needs
• Proposed solution to client’s needs
  • Pricing
  • Time of support operation
  • Advantages of using your service
  • What support avenues you will provide (live chat, phone, web)
• Research through citations and references using the Word reference tool to insert them into the paper
• An inserted image supporting your recommendation
• A built-in style appropriate for a business document
• A bulleted or numbered list
• A proofing review using Spelling & Grammar check

Submit your final summary  in the following file formats: DOCX, PDF, HTML, and TXT file. This will  acquaint you with differences between file formats and why these  different file formats may be useful.

Cite a minimum of three references.

Format your assignment according to APA guidelines.

Click the Assignment Files tab to submit your assignment.

Used with permission from Microsoft.