Collaborative problem solving in company management

Question 1

An effective team needs people not only with the technical skills necessary to perform the work, but also problem-solving skills, interpersonal skills, and:

 

ability to control a group of people.

 

a reduced send of self-efficacy.

 

psychological flow.

 

decision-making skills.

Question 2

Goal contagion is a form of norm setting in which people adopt a goal held by others. Goal contagion is more likely in what circumstance?

 

A person feels threatened by other   members of the team to adopt a certain goal.

 

Adopted when a team member wishes to   differentiate themselves from the group

 

When the team desires or admires a   goal held by a competing team

 

Between people in the same work group   or team

Question 3

Execution is the ability of teams to communicate effectively and combine their efforts. All of the following can enhance team execution EXCEPT:

 

setting clear performance standards.

 

practice and rehearsal.

 

training team members together.

 

increasing the size of the team.

Question 4

A number of factors must be in place for a team to perform well. All of the following are considered essential for team effectiveness EXCEPT the:

 

ability to coordinate effort and   communicate well with others.

 

motivation to accomplish the goals of   the team.

 

knowledge and skill regarding the   team task.

 

ability to identify the different   personality styles of team members.

Question 5

In a team, a person’s efforts are less identifiable than when that person works independently. Because the person’s efforts are less identifiable, in extreme circumstances this can lead to:

 

choking under pressure – a person’s   performance declines despite incentives for optimal performance.

 

relational loss – or when an employee   perceives that support is less available as team size increases.

 

deindividuation – a psychological   state in which a person does not feel individual responsibility.

 

a positive illusion bias – or   unwarranted beliefs in one’s own superiority.

Question 6

When the least capable member of a team feels particularly indispensable for group success, the entire group works harder to achieve their goals. This effect is best termed:

 

positive illusion bias.

 

team identifiability.

 

relational loss.

 

social striving effect.

Question 7

Regarding team performance, leaders can more easily control ________ than ________.

 

team Integration; team separation

 

the demands of a task; the process of   accomplishing a task

 

team cohesion; resources

 

performance threats; synergies

Question 8

A team norm is best described as:

 

the personality of the team.

 

a generally agreed upon set of rules   that guides the behavior of team members.

 

the normal number of people to be on   a given team.

 

a goal held by the group that is   adopted by a newcomer.

Question 9

In regards to expertise, critical skills for team members include all of the following EXCEPT:

 

a strong ability to communicate   effectively.

 

a large network of influential   company contacts.

 

conflict resolution.

 

collaborative problem solving.