List And Discuss The Three Elements Of The Dependability Dimension Of Customer Service

List and discuss the three elements of the dependability dimension of customer service.

 

What are some advantages and disadvantages to technological advances designed to facilitate buyer-sellercommunications?

 

Distinguish between customer service goals and objectives

 

How do characteristics such as substitutability and product life cycle stage influence the development ofcustomer service goals and objectives?

 

List and discuss the three elements of the dependability dimension of customer service.

 

What are some advantages and disadvantages to technological advances designed to facilitate buyer-sellercommunications?

 

Distinguish between customer service goals and objectives

 

How do characteristics such as substitutability and product life cycle stage influence the development ofcustomer service goals and objectives?

 

 

Operation Management Project

The First one is a case, I want you to read the Zappo case and then answer the 10 case questions found in the PDF that I attached  a 1 page double spaced paper, using proper APA Citations.

 

 

 

The seconed one is Video Journal, I want you to watch the Video and answer the questions.

 

Here is the link of the video ( https://www.youtube.com/watch?v=slfFJXVAepE )

 

  • Background:

    Frederick Winslow Taylor (1856-1915), an engineer known as the Father of Scientific Management, focused on analyzing jobs and redesigning them so that they could be accomplished more efficiently .

    Instructions:

     

    After watching the video, answer these questions in an attached document/file.

    Questions:

    1. Frederick Taylor said that one machine can change work performance—The Stopwatch. Explain what he meant.
    2. How can managers find ways to make their workplace more productive?
    3. Is there a chance that we may live and work by Taylorism?

Philosophy Of Special Education

 

 

 

 

 

 

 

Philosophy of Special Education

Name

Institution

 

 

 

Purpose for Special Education

The reason of special education is to enable me to develop successfully to the fullest potential by providing a free appropriate public education in compliance  with my Disabilities Education Act (IDEA) as implemented by DoD Instruction 1342.12, “Provision of Early Intervention and Special Education Services to Eligible DOD Dependents.”

According to me special education programs is geared towards equipping life skills, such as personality hygiene,dressing,safety,handling of my money and day to day decision making. This program also educates me on workplace expectations. This program provides me with workplace training. The program is very essential to me as it makes one to enjoy a degree of self-sufficiency.

Nature of learning

Language programs must have the support of principals, teachers, parents, and the community. School staff should understand that mother tongue instruction provides the groundwork for achieving high levels of English proficiency (Golden, 2012) Early intervention indicates that additional instructional services provided at the beginning of students’ schooling, and that they are intense enough to bring at-risk students quickly to a level at which they can profit from high-quality classroom instruction (Wright & Wright, 2007)

 

Clinical education is carefully sequenced. First, teachers teach skills, subjects, or concepts; finally, they use informal assessment strategies to identify the possible causes of failure (Brue & Wilmshurst, 2010). All too often, these encounters remain unrecognized or underestimate as dominant mainstream discourses stifle students’ cultural capital .An ethnographic investigation conducted inside and outside of schools reveals rich language and literacy practices that often go unnoticed in classrooms (Brue & Wilmshurst, 2010)

Curriculum

According to (Brue & Wilmshurst, 2010) a high School Curriculum is an essential element to my education. It helps me to build a solid educational foundation from an early age by looking through the School Curriculum products. I identify educational and fun products for Math, Reading, Writing, Language Arts, Science and Social Studies. This program provides me with advanced study in Special Education. It prepares me as a professional in education to more adequately serve students with disabilities in schools, community agencies, and mental health facilities.

Program standards used are the superior content standards utilized by the Council for Exceptional Children (CEC) in partnership with the National Council for the Accreditation of Teacher Education (NCATE). Special education classes give a unique service to physically or mentally challenged students. The ideal special education classroom provides quality instruction to students with disabilities. Forming small groups of two or three students within the class grouped according to their level can help with personalizing the teaching while not sacrificing class instruction time. For example, in math class, one group could be working on the basics while a more advanced group could be working on their geometry skills (Wright & Wright, 2007).

 

 

Instructional Methods

According to (Brue & Wilmshurst, 2010) for one to be an effective teacher, it requires many tools, most of which are through trial and error. Many resources are available to help teachers planning lessons, manage classroom environments, and develop high-quality instruction for students with special needs. Effective teaching strategies should be included while working with special needs students. Two terms that i encountered are accommodation and modification. Accommodation is a device, material, or support process that enables students to finish a task more efficiently. Modification refers to change or decrease in the course content or outcome (Wright & Wright, 2007).

Classroom management

Classroom management is the way i arrange my class. I must think about every aspect of the lesson, routines, procedures, a multitude of interactions and the discipline in the classroom. The more i think it out beforehand, the easier it will be for me when something unplanned happens which it always does, since I am dealing with so many different personalities. I have to find several tips and tricks on how to run an orderly classroom in Classroom Management (Golden, 2012).

A school has to provide a school-wide behavior plan or one may need to create one for his or her classroom. There are many available, and some will fit better than others, but, the best plans teach discipline, instead of just punishing or persuading. Classroom management begins months before my students step into the classroom. Experienced teachers end each year resolving their classroom management strategies from the previous school year.

Ethics And Conscious Capitalism

Capitalism is under fire in America. The perception is that big business are greedy. In some cases they are correct, but history teaches us that no other economic system is better than capitalism at raising the standard of living, giving consumers choices, and allocating resources.  This means that we must learn to use capitalism more consciously to benefit not only the shareholders, but also the health of the business, environment, and customers. Conscience capitalism is a complex business practice that combines the traditional foundations of capitalism, including entrepreneurship, freedom of exchange, and competition, with four additional pillars of the conscience business, including leadership,  stakeholder orientation, culture, and purpose (Consciouscapitalism.org, 2016). Ethics is an integral part of all four pillars. As more business adopt the principles of conscience capitalism people will understand how business create value and benefit the entire community.

 

The CEO is the person that others want to follow and emulate. Conscious CEO’s and leaders are authentic, ethical, and open. They inspire employees and rely on their referent power to create loyalty and consistently high performance. The ethical behavior of the CEO and other top leaders is what creates a conscious culture in the organization. In a value based culture all leaders must be on the same page, and understand the values and ethics the company endorses. Greg Koch, the CEO of Stone Brewing Co., a successful and quickly expanding micro-brewery, and who subscribes to conscience capitalism, explains that he would rather leave a key position empty rather than fill it with a person who is not 100% aligned to the organizations ethics and values (Schawbel, 2015).  By being ethical and making a conscious effort to make a positive impact on employees, customers, and the community, people will begin to trust businesses more and the perception of capitalism will change.

The Evolution of Business Ethics

One thing nice about this course is that you will find your background reading page rather short… but there will still be a respectable amount of reading to do. The reason for this is because will be using a text book for your case assignments. Well, it’s actually more of a narrative of the history of Lockheed Martin’s (LM) ethics program than an actual text book.

The first part of the text provides a general history of the company and also provides the setting for the creation of the company’s ethics program. Military contractors like LM tend to find themselves in the unique position of manufacturing weapons of war which they sell for a profit. But those weapons also provide a military superiority that helps to protect our troops in the field.

With this said, please read pages 1-48 for this module of the following book in our e-library.

Terris, Daniel. (2005) Ethics at Work: Creating Virtue at an American Corporation. Brandeis University Press. Waltham, MA. Retrieved from ProQuest ebrary.

For your SLP assignment you will be asked to spend some time reviewing an article on stakeholder management. Stakeholder management is foundational to the practice of business ethics. This is because typically when a company player does something unethical, stakeholders are the ones impacted. As always, some stakeholders may benefit and others may lose, but stakeholders will always be involved. Balancing stakeholder concerns is subsequently an important aspect of ethical decision making. This article provides a good overview of stakeholder management.

Howitt, M., & McManus, J. (2012). Stakeholder management: An instrument for decision making. Management Services, 56(3), 29-34. Retrieved from Trident University Library (ProQuest).

Harrison, J. S., & Wicks, A. C. (2013). Stakeholder Theory, Value, and Firm Performance. Business Ethics Quarterly, 23(1), 97-124. Retrieved from the Trident Online Library.

The following Pearson learning tools should be reviewed to help you prepare for your discussion board postings:

Ethical Decision Making in Difficult Situations

Module 2 – Case

Ethical Decision Making in Difficult Situations

Assignment Overview

Moving Toward an Ethical Workplace

As you can see from your reading for the case assignment Lockheed Martin has a very interesting history and this history has had an impact on where the company is today with respect to its existing ethics program.

Case Assignment

After reading Chapter 2 of the text, please write a 4-5 page essay that addresses the following:

Lockheed has an interesting history that seemed innocent enough up until around the 1950s. You’ll note on p. 56 of Terris’ book that the company began to engage in some questionable sales strategies with other nations in an effort sell the F-104 Starfighter so as to recoup costs when their US sales strategy failed.

  1. Describe some of the unorthodox strategies covered by Terris during this era that made Lockheed become “…a byword for the shady practices of American multi-national corporations, and a major impetus for new legislation…”.
  2. On the issue of overseas bribes, Terris asks the questions, “Who was hurt by the [overseas bribes to secure sales of aircraft]? The competitors, of course, but what was unethical about beating out the competition that was playing by the same rules?” (p.59). What do you think about a situation where underhanded and back door deals are the way the game is played if everybody is on the same playing field? That is to say, if everybody is playing by the same shady rules, is it unethical to compete?

    In your reading you will note that defense contractors continued to find themselves in hot water well into the 1970s as a result of overpricing and additional charges of bribery. In the late 70s Lockheed established its first code of ethics and later the major defense contractors came to the table to level the playing field with the Defense Industry Initiative (DII), by agreeing on a set of ethical principles. This was an important turning point as was bringing Norman Augustine on board.

  3. Why was the DII so important to the eventual success of Lockheed Martin’s ethics program?
  4. Discuss Norman Augustine’s and Dilbert’s contribution in helping Lockheed Martin turn the corner with its ethics program.

Assignment Expectations

Your paper should be 4 to 5 pages, should be double-spaced and in 12-point type size.

Your paper should have a separate cover page and a separate reference page. Make sure you cite your sources.

Use APA style, and proofread your paper.

Upload your paper to by the end of the module.

 

Strategic Management & Policy

I have to have this ppaper ASAP it is for the above mentioned class and the last person I fave it to said he could not do this for me after accepting the payment.  Please I need you to follow the rubric and not worry about the part of personal ppoinion I will fill that part in.  If you accept the work I will need an email address for you so I can send all the attachments to you the finacial statements for the whole course, the fasttrack sheets, the rubric, final history and finally the introduction for the course. I was only able to send the rubric with this one.  there will be 8 financual statements and 8 fasttrack statements the financial history and the introduction to the course.I have to have this ppaper ASAP it is for the above mentioned class and the last person I fave it to said he could not do this for me after accepting the payment.  Please I need you to follow the rubric and not worry about the part of personal ppoinion I will fill that part in.  If you accept the work I will need an email address for you so I can send all the attachments to you the finacial statements for the whole course, the fasttrack sheets, the rubric, final history and finally the introduction for the course. I was only able to send the rubric with this one.  there will be 8 financual statements and 8 fasttrack statements the financial history and the introduction to the course.

Discuss Ethical Study In Accounting

 

1. Truett Cathy, founder of the Chick-fil-A restaurant chain, was a devout Christian who maintained a pol- icy of keeping his restaurants closed on Sundays so his employees could spend more time with their fam- ilies. Chick-fil-A generates revenues of about $6 bil- lion per year. As a result, being closed on Sundays might cost the restaurant roughly one billion dollars in sales annually. Rent is an important fixed cost in the restaurant business. Is Chick-fil-A’s policy an act of Corporaye social responsibility?

 

2.In your role as an internal auditor for a car manu- facturer, you discovered that your employer can pro- duce a car engine that will get 8 more miles per gallon than the existing engine. However, the cost of pro- ducing this car engine would be an additional $3,000 per car. Assume that a typical driver drives a car for 5 years and 200,000 miles. Also, assume that the cost of a gallon of gas is $5 per gallon and a typical car gets 24 miles per gallon. The company is wonder- ing if it is ethical to not produce this more efficient engine.

  1. Is this an ethical question or just a simple cost accounting problem?
  2. Howwouldyouanalyzethisfromtheperspective of shareholder theory?
  3. Howwouldyouanalyzethisfromtheperspective of stakeholder theory?
  4. If this car manufacturer does decide to produce the more fuel-efficient car, would you consider it to be an act of corporate social responsibility?
  5. Wouldyouranswertotheprecedingquestionbe different if the car manufacturer’s motivation was simply to increase its profits by selling more cars?

     

     

    1. 3.A criminal has taken five of your neighbors as hostages and has threatened to kill them unless five of his compatriots serving time for murder are

    released from prison. He has already shot one of the hostages in the leg. If the five compatriots are let free, authorities estimate that they will return to their home country of Mongolia, spend time with their families, and then begin murdering others next year. Statistically speaking, they are likely to kill a total of between 10 and 30 people in Mongolia.

    1. Should the authorities release these prisoners?
    2. Applying the Issue-Contingent Model, what ele- ments of moral intensity are especially important

      to you in formulating your opinion?

    3. What factors should a utilitarian take into account in evaluating this trade? What conclu-

      sion would a utilitarian likely reach?

Evaluate interaction between decisions and operational results.

 

Choose one of the following two assignments to complete this week. Do not complete both assignments. Identify your assignment choice in the title of your submission. Note that while there are two options for this Critical Thinking Assignment, there is only one grading rubric. Review the rubric to confirm that you are meeting the assignment requirements.

Option #1: Review the Capsim Mini-Case Study entitled “Production”

The Capsim simulation is designed to offer you a strategic perspective on the interaction between decisions and operational results. When making Capsim decisions, your team must be alert to the potential challenges associated with production capacity. Many businesses fail to recognize the organizational constraints that may limit growth and create a business risk.

Review the Capsim Mini-Case Study entitled “Production.” To access Capsim case studies, click “eText and Cases” from the left navigation menu, as shown below:

Consider the following questions to ensure you have the necessary production capacity to meet your Capsim team goals:

  • How can you optimize the limited resources your company has available in order to meet demand?
  • Should you hire more employees?
  • Should you utilize forced overtime?
  • Is there increased investment in automation?
  • Should you bring in additional production equipment?
  • What is your strategy to ensure adequate capacity, and what are the possible financial consequences for the company?

Address each of these considerations in your paper.

Your paper should meet the following requirements:

  • Be 5-6 pages in length, excluding the title and references pages.
  • Be formatted according to the CSU-Global Guide to Writing & APA.
  • In addition to course resources, use the CSU-Global Library to find three additional resources to support the position you take.

Be sure to check out the CSU-Global Online Research and Writing Lab. Here you can find:

  • Writing considerations and tips
  • Writing resources
  • Sample papers
  • An APA Template for writing assignments

Option #2: Review the Capsim Mini-Case Study entitled “Strategy”

In the Capsim simulation, you receive clear information about customers’ requirements and how they change over time. This allows you to anticipate exactly where a new product should be placed to best capture market share throughout the simulation. Even knowing that, however, doesn’t make the implementation simple.

Review the Capsim Mini-Case Study entitled “Strategy.” To access Capsim case studies, click “eText and Cases” from the left navigation menu, as shown below:

Internal process Flowcharts

Internal processes of a company contribute to the company’s overall effectiveness. Identifying ways to improve internal processes helps build a highly efficient organization. Root causes need to be identified. Methods to identify root causes may require substantial analysis or be apparent based on a major problem within the organization.

For example, review the assigned article, “Inside Chipotle’s Contamination Crisis: Smugness and Happy Talk About Sustainability Aren’t Working Anymore,” from Bloomberg Businessweek. Research several other sources regarding Chipotle’s food contamination crisis. Create a flowchart of the original supply chain and how Chipotle supplies each of the restaurant chains. Provide your own commentary. Create another flowchart that suggests a new way to supply the restaurant chains.

Review another restaurant chain that does not currently have a major public problem but would benefit from evaluating its manufacturing process to improve competitiveness. Specifically, provide recommendations on how to improve the company’s current supply chain. Create a flowchart to illustrate your recommendations. Provide a summary of how you came to your recommendations. Include any formal strategies and informal thought processes you used to reach your conclusions. Provide rationale for either using or not using Six Sigma methodology, ISO quality benchmarking, lean supply chain processes, or TQM.

Submit all three flowcharts and commentary for each flowchart in a single document. Provide three to five resources to support your response.

While APA format is not required for the body of this assignment, solid academic writing is expected, and documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style Guide, located in the Student Success Center.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center.