Question
QUESTION 1
“All the characteristics and experiences that define each of us as individuals” is the definition of ________
A. Pluralism.
B. Ethnicity.
C. Diversity.
D. Culture.
E. None of the above.
QUESTION 2
Business communication is often more demanding than social communication because communication on the job is affected by the _____
A. Globalization of business.
B. Increasing value of business information.
C. Pervasiveness of technology.
D. Growing reliance on teamwork in business.
E. All of the above.
QUESTION 3
The key to a productive meeting is careful planning that addresses _____
A. None of the above.
B. Its purpose.
C. Its participants.
D. Its location and agenda.
E. all of the above.
QUESTION 4
When introducing yourself to someone in a business context, you should always include a brief description of ________
A. Your greatest accomplishment.
B. Your role in the company.
C. One of your personal interests or hobbies.
D. Your company’s history.
E. All of the above.
QUESTION 5
Most people belong to ______
A. only one culture at a time, but it can change over their lifetime.
B. no culture at all, due to increased globalization.
C. all cultures although most do not realize it.
D. only one culture.
E. several different cultures.
QUESTION 6
Unlike style sheets and templates, _________ address(es) the overall look and feel of a page or screen, including color palettes and background images.
A. style sets
B. boilerplate
C. themes
D. file merge
E. autocorrect
QUESTION 7
The preferred title for women in business is __________, unless the individual requests otherwise.
A. Mme.
B. Miss
C. Mrs.
D. Madam
E. Ms.
QUESTION 8
When you are criticizing or correcting, it is best to _________
A. emphasize the audience’s mistakes so that they will not make the same ones again.
B. enlist a partner to echo and affirm your negative comments.
C. be honest and call attention to the audience’s failures or shortcomings.
D. single out the guilty audience members as an example for everyone else to learn from.
E. focus on what the audience members can do to improve.
QUESTION 9
For effective document design, you should _______
A. balance the space devoted to text, artwork, and white space.
B. fit as much material as possible on each page.
C. use bright background colors to make your messages stand out.
D. use a mix of several typefaces and type sizes and include a variety of decorative touches to make the page look more interesting.
E. do all of the above.
QUESTION 10
Using white space in a document ________
A. is considered “cheating.”
B. is helpful only when you lack adequate information.
C. makes your document look unappealing.
D. provides visual contrast and important resting points for your readers.
E. is only an option when you can’t use color.
QUESTION 11
Serif typefaces are generally preferable to sans serif fonts for ______
A. headings and captions.
B. regular paragraph text.
C. all business documents.
D. display treatments.
E. none of the above.
QUESTION 12
Because many email programs display the first few words or lines of incoming messages, you should _______
A. leave several blank lines at the beginning of each message.
B. use phrases such as “MUST READ” in your first sentence.
C. treat the first sentence of the message as an extension of your subject line.
D. be vague in your first sentence, to entice the reader to open the message.
E. try to limit all email messages to a single sentence.