Performance Management: Does Your Process Serve Your Strategy?

Week 3 DiscussionCOLLAPSE

Measuring What Matters

There is an adage in business that says, “You get what you measure.” This suggests that we must introduce performance tracking metrics if we want to improve business results like increasing productivity, mitigating costs, or improving employee engagement.

  • What is an important performance tracking metric that your company uses, and what is the likely business result they are trying to influence (such as increasing revenue, lowering costs, managing risks, etc.)?
  • Briefly describe how your company calculates and communicates this metric, and share your opinion on the extent to which this performance tracking is helping to improve business results.
  • Share your ideas on how else the company could improve this performance tracking process.

Post your initial response by Wednesday, midnight of your time zone, and reply to at least 2 of your classmates’ initial posts by Sunday, midnight of your time zone.​

 

  • The CFO Guidebook, Chapter 5: Performance Management
  • Read 10-K Reports, Item 1A Risk Factors, for Assignment 1 in Assignment Resources
  • Read Morningstar Analyst Reports in Assignment Resources
  • Visit www.Morningstar.com

Additional Resources

1st person to respond to

Keaton,

 

  • What is an important performance tracking metric that your company uses, and what is the likely business result they are trying to influence (such as increasing revenue, lowering costs, managing risks, etc.)?

One of the most important performance tracking metrics we use at Wolf Creek is First Aids and OSHA Recordable injuries. Safety is the number one concern at our site and that includes plant, personnel, and public safety. The reason we track these things is so that we can see how well we are performing against ourselves and other plants. The safer we are, the less injuries and the more likely we are managing risk in other areas.

  • Briefly describe how your company calculates and communicates this metric, and share your opinion on the extent to which this performance tracking is helping to improve business results.

A weekly safety summary is sent out and a daily tracker is provided on the front page of our Operational Focus sheets that we go over every morning. Bringing safety to the front of the discussion every day in our morning meetings helps improve our work by keeping us engaged in a safety mindset. If we always have safety at the front of our minds, then the more likely we will stop when unsure and manage risk when performing daily tasks. Safety in the workplace reduces the risk of employee fatalities and injuries, as well as increase productivity (1).

  • Share your ideas on how else the company could improve this performance tracking process.

The company already does a very good job with the performance tracking process. However, I think that the safety program could benefit from some incentive programs to help further engagement in the safety mentality.

Thanks for reading,

-Keaton

Reference:

  1. Get HPPY. 2022.  Workplace Safety Is Important! Here Are Top 8 Reasons Why! (gethppy.com

Discuss on corporate social responsibility

1) Summarize Hershey Company case study into 4 paragraphs.

Do all 3 questions on pg 505

– Should Hershey be held ethically responsible for child labor conditions in the West African cocoa communities?

– If it is not possible for Hershey to gain control of their supply chain for a required raw material (cocoa beans) in the final product, what are its alternatives?

– In your opinion, is Hershey doing enough in terms of corporate social responsibility, given that the company is lagging behind competitors? If not, what could they do to improve?

2) Write your thoughts on “Earth in the Balance” into a paragraph (150 words)

1) Summarize Hershey Company case study into 4 paragraphs.

Do all 3 questions on pg 505

– Should Hershey be held ethically responsible for child labor conditions in the West African cocoa communities?

– If it is not possible for Hershey to gain control of their supply chain for a required raw material (cocoa beans) in the final product, what are its alternatives?

– In your opinion, is Hershey doing enough in terms of corporate social responsibility, given that the company is lagging behind competitors? If not, what could they do to improve?

2) Write your thoughts on “Earth in the Balance” into a paragraph (150 words)

Discuss on Enterprise Risk Management

Assignment 1: Enterprise Risk Management and Moat Strength Due Week 3, Sunday (18% of final grade)

Congratulations! You have just gotten the opportunity of a lifetime to work as a senior financial advisor for Warren Buffett. You will be responsible for conducting financial analyses on two companies Mr. Buffett is reviewing NVIDIA (NASDAQ: NVDA) and Intel (NASDAQ: INTC) and providing recommendations for action to the CFOs of those companies.

Instructions In this assignment, you will evaluate several risk scenarios and make recommendations on how to position the company for success by putting in place “reasonable” protections against downsides. To prepare for the assignment: (1) download and review the latest annual reports for both companies from the Investor Relations page of each company’s website; (2) read the Shareholder Letter and the Risks section carefully, and (3) read the Morningstar Analyst Reports with particular emphasis on the Moat and Risk sections. A. Complete the Assignment 1 Worksheet to create risk profiles for both companies. The guidance for this is found on pages 27-34 of The CFO Guidebook. B. Summarize your Analysis and Recommendations by addressing the following questions: i. Where is each company in its corporate lifecycle (startup, growth, maturity, or decline)? Explain. ii. Based on your review of the analysts’ reports and the 10-K reports, which company appears to have more risk? Why? iii. Which categories of risk pose the greatest threat to each organization? Why? iv. Which company has the stronger economic moat? Explain. v. For the company that has the weaker economic moat, what two risk factors should they prioritize to improve their risk mitigation and strengthen their competitive advantage? Make specific reference to the applicable risk management tools discussed on pages 35- 68 of The CFO Guidebook

Assignment 1 Instructions: Enterprise Risk Management and Moat Strength Click for more options (Due by Sunday, midnight of your time zone in Week 3)

The Employment Relationship Discussion

In your own words, answer this unit’s discussion questions in a main post (recommended minimum 300 words)

Assignment Details

Most businesses in recent years have adopted a code of ethics for the workplace. This code of ethics is often drafted in part to address the ever-growing employment law issues. Law and ethics are clearly different, yet obviously related. Often, the law duplicates what people would regard as an ethical position. In recent years, most businesses have adopted a code of ethics for the workplace that is created to avoid legal issues in the future.

With this relationship in mind, consider whether or not your company has a code of ethics you follow.

  • Describe a time you could have used a code or rule of ethical behavior to help resolve an issue you faced at work.

Review and consider the experiences presented by others. Share your thoughts on the responses of 2 other students. In your replies to others, share similar experiences concerning ethics in the workplace that you have dealt with. You may also discuss a code or rule of ethical conduct that you would put in place to deal with an experience that you have encountered.

Discuss Employment Relationships

As an employer and employee, it is important to understand how a person is hired and how that impacts your relationship together. Employment at-will was devised by American judges in the 19th century. The purpose of employment at-will was to make it easier and more economical for free enterprise to expand and prosper. Why would this be important to you? Some are hired as at-will employees, whereas others have a contract and are term-employed.

Prepare a minimum 8-slide PowerPoint presentation analyzing the importance of knowing how you are employed. In doing so, include the following:

  • What is at-will employment?
  • What are the benefits to the employer in hiring you as employment at-will?
  • What are the benefits from the point of view of an employee to be employed as an at-will employee?
  • What are the exceptions to being an employee at-will?
  • Does at-will employment favor the employer, the employee, or both? Why?
  • Would you want to be hired as an at-will employee or an employee who has a contract?

Submitting your assignment in APA format means, at a minimum, you will need the following:

  • Title slide: Remember the running head. The title should be in all capitals.
  • Length: 8 slides minimum
  • Body slides: This begins on the slide following the title slide and must be double-spaced (be careful not to triple- or quadruple-space between paragraphs). The typeface should be 12-pt. Times Roman or 12-pt. Courier in regular black type. Do not use color, bold type, or italics, except as required for APA-level headings and references. The deliverable length of the body of your presentation for this assignment is 8 slides. In-body academic citations to support your decisions and analysis are required. A variety of academic sources is encouraged.
  • Reference slide: References that align with your in-body academic sources are listed on the final slide of your presentation. The references must be in APA format using appropriate spacing, hanging indent, italics, and uppercase and lowercase usage as appropriate for the type of resource used. Remember, the Reference slide is not a bibliography but a further listing of the abbreviated in-body citations used in the paper. Every referenced item must have a corresponding in-body citation.

Discuss characteristics of effective managers and leaders

In your own words, answer this unit’s discussion questions in a main post (recommended minimum 300 words)

PLEASE WATCH VIDEO IN ORDER TO COMPLETE ASSIGNMENT

Assignment Details

Along with having the skill, knowledge, tools, and techniques required to manage projects effectively, project managers should be effective managers and leaders. Think about the managers and leaders that you have interacted with throughout your life. Reflect on what made those people “good” or “poor” managers and leaders.

Describe a leader you have encountered in life who was particularly effective. What made them more than just a manager? What qualities did they possess that stood out as particularly effective to you?

In your own words, answer this unit’s discussion questions in a main post (recommended minimum 300 words)

PLEASE WATCH VIDEO IN ORDER TO COMPLETE ASSIGNMENT

Assignment Details

Along with having the skill, knowledge, tools, and techniques required to manage projects effectively, project managers should be effective managers and leaders. Think about the managers and leaders that you have interacted with throughout your life. Reflect on what made those people “good” or “poor” managers and leaders.

Describe a leader you have encountered in life who was particularly effective. What made them more than just a manager? What qualities did they possess that stood out as particularly effective to you?

Discuss on Project Management

In some manner, people have all performed project management at various times in their lives, often without even knowing that they were doing it. Project management is performing and completing a group of activities to accomplish some specific goal. Project management can be applied to something as large and complex as putting humans on Mars to as small and simple as building a tree house in your backyard. In either situation, the projects progress through the same stages.

Think about something that you have done that fits the definition of a project, and discuss how the project progressed through the different phases of the project life cycle. Submit a 3-page paper that addresses the following:

  • Describe the project and how it differed from an operation.
  • What activities were performed that were part of following phases?
    • Initiating
    • Planning
    • Executing
    • Closing
  • How were the principles of project management applied to this project?
  • What skills and knowledge of the project manager were applied to make you successful (or were lacking, which led to failure)?
  • What lessons were learned in this project that could be applied to future projects?

PLEASE USE ATTACHED TEMPLATE

Submitting your assignment in APA format means, at a minimum, you will need the following:

  • Title page: The title should be in all capitals.
  • Length: 3 pages minimum
  • Body: This begins on the page following the title page and abstract page and must be double-spaced (be careful not to triple- or quadruple-space between paragraphs). The typeface should be 12-pt. Times Roman or 12-pt. Courier in regular black type. Do not use color, bold type, or italics, except as required for APA-level headings and references. The deliverable length of the body of your paper for this assignment is 3 pages. In-body academic citations to support your decisions and analysis are required. A variety of academic sources is encouraged.
  • Reference page: References that align with your in-body academic sources are listed on the final page of your paper. The references must be in APA format using appropriate spacing, hanging indent, italics, and uppercase and lowercase usage as appropriate for the type of resource used. Remember, the Reference page is not a bibliography but a further listing of the abbreviated in-body citations used in the paper. Every referenced item must have a corresponding in-body citation.

Service System Applications

Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service data on.

Identify the type(s) of service system used in the company or a certain part of the company.

Write a 350- to 525-word summary that outlines and highlights the system strengths and weaknesses. Include an analysis of industry comparisons, if available.

Choose a service system from this assignment that you will implement in the Supply Chain Template assignment in Week 6.

Cite references to support your assignment.

Format your citations according to APA guidelines.

Submit your assignment.

Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service data on.

Identify the type(s) of service system used in the company or a certain part of the company.

Write a 350- to 525-word summary that outlines and highlights the system strengths and weaknesses. Include an analysis of industry comparisons, if available.

Choose a service system from this assignment that you will implement in the Supply Chain Template assignment in Week 6.

Cite references to support your assignment.

Format your citations according to APA guidelines.

Submit your assignment.

Discuss on theoretical or conceptual framework.

This assignment puts all the knowledge together from previous weeks. You will focus on your research topic and write a well-developed literature review.

Assignment Instructions:

The assignment for this week is:

1. Update your work from last week per your professor’s comments and feedback.

2. Following the directions below, enhance your theoretical or conceptual framework.

3. Update your annotated bibliography to move the sources to the reference page and now merge the content from each article into logically flowing paragraphs.

4. Include in your summary at least one or two dissertation titles you reviewed and what you discovered about chapter 2.

Theoretical Framework:

  • Identify the guiding framework. Present the key concepts, briefly      explain how they are related, and present the propositions that are relevant to this study.
  • Explain how the framework guided the research decisions, including      the development of the problem statement, purpose statement, and research      questions.
  • If more than one framework is guiding the study, integrate them,      rather than describing them independently. Do not select a separate      framework for each variable/construct under examination.
  • Do not exceed two pages. A more thorough discussion of the theoretical/conceptual      framework will be included in chapter 2.

Length:  10- 15 pages

References:  Include a minimum of 15 scholarly resources.

Your paper should demonstrate thoughtful consideration of the ideas and concepts presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.

Distinguish between more important and less important facts.

1.What is/are the ethical issue(s) in the case? •Identify the issue(s) in a couple of sentences. This is short and concise. •Briefly, in your own words and in a couple of sentences, why is it an issue? • What ethical models are relevant to the issue? For ethical models, consider those discussed in class, for example, utilitarianism, rights, justice, and fairness. • (Question 1 is the first paragraph of your case analysis. It sets the stage for your analysis. (This section of the paper should be one half to one page.) 2.What are the pertinent facts of the case? • Distinguish between more important and less important facts. • Include as a fact if a code of ethics is available to guide the actors in the case. (Company code of ethics? Industry or profession code of ethics?) Also include as a fact if specific laws or regulatory standards are involved in the case. • These facts must be the foundation for your alternatives and recommendations. • (This section of the paper should be one half to one page.) 3. Stakeholders, harms, benefits, and rights • Who are the important stakeholders in the case? • So far in the case, who has been harmed? In what ways? Who has received benefits? What specific benefits were received? • So far in the case, whose rights or what rights have been exercised? How? Whose rights or what rights have been denied? How? ➢ Frame the harms, benefits, and rights in terms of where things stand in the case right now. Later, in analysis of alternatives (Question 5), you’ll discuss possible future effects on stakeholders. ➢ Primary and secondary stakeholders are discussed in the first chapters in the text and listed on a class handout. ➢ (This section of the paper should be one half to one page.) 4.What are the alternative courses of action to remedy the problem that you have identified? Who must act in each alternative? • Provide three distinct alternatives for the most important ethical issue that you identify in Question 1. 16 • The three alternatives should address a range of actions about that one issue only. • The same person or entity should be the “actor” in all three alternatives. • (This section should not exceed one page. Do not analyze the alternatives here! ) 5.Thoroughly evaluate the alternatives, their outcomes, and their possible effects on all of the parties involved. • For each alternative: what is the effect on each important stakeholder if this course of action is followed? • Are there any effects on stakeholders whom you do not consider “important”? • Do these alternatives satisfy the ethical model you consider most relevant? • (This can be a lengthy analysis as there are many stakeholders in society. It is a major part of your paper and requires you to consider all of the possibilities and their effects on the stakeholders. It should be approximately three to four pages.) 6.Make a specific recommendation based on your analysis of the case, on the important facts that you’ve identified in Question 2, and support it with a moral theory. A) Be sure to state how your recommendation is tied to your analysis and facts and how it is supported by ethical models. B) Name any specific professional code(s) of ethics that might be applicable to the entities in this case and state how the code(s) would support your recommendation. Conduct research to find current day codes of ethics that are applicable. Be sure that this is a professional code, not an industry code or regulatory standard. • Your recommendation should be one of the three alternatives that you have proposed. Use supporting data (e.g., important facts of case, analysis of alternatives, support offered by specific code(s) of professional ethics, key concepts studied in the course, and ethical models) to argue why your recommendation is the best alternative. • Merely stating your opinion without supporting data (e.g., important facts of case, analysis of alternatives, support offered by specific code(s) of professional ethics, key concepts studied in the course, and ethical models) is not a recommendation. • Does your recommendation provide a reasoned solution to the issue(s) you identified in Question 1? (This part of your paper should be at least one page.) *************************************************************************** • The individual case analysis should be 8 to 10 pages in length with an 11th page added for References. • Whether your analysis is done in written format or with PowerPoint presentation, conclude your analysis with References (page or slide). • See the grading rubrics for details about component weighting for each section of the pape