Service System Applications

Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service data on.

Identify the type(s) of service system used in the company or a certain part of the company.

Write a 350- to 525-word summary that outlines and highlights the system strengths and weaknesses. Include an analysis of industry comparisons, if available.

Choose a service system from this assignment that you will implement in the Supply Chain Template assignment in Week 6.

Cite references to support your assignment.

Format your citations according to APA guidelines.

Submit your assignment.

Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service data on.

Identify the type(s) of service system used in the company or a certain part of the company.

Write a 350- to 525-word summary that outlines and highlights the system strengths and weaknesses. Include an analysis of industry comparisons, if available.

Choose a service system from this assignment that you will implement in the Supply Chain Template assignment in Week 6.

Cite references to support your assignment.

Format your citations according to APA guidelines.

Submit your assignment.

Discuss on theoretical or conceptual framework.

This assignment puts all the knowledge together from previous weeks. You will focus on your research topic and write a well-developed literature review.

Assignment Instructions:

The assignment for this week is:

1. Update your work from last week per your professor’s comments and feedback.

2. Following the directions below, enhance your theoretical or conceptual framework.

3. Update your annotated bibliography to move the sources to the reference page and now merge the content from each article into logically flowing paragraphs.

4. Include in your summary at least one or two dissertation titles you reviewed and what you discovered about chapter 2.

Theoretical Framework:

  • Identify the guiding framework. Present the key concepts, briefly      explain how they are related, and present the propositions that are relevant to this study.
  • Explain how the framework guided the research decisions, including      the development of the problem statement, purpose statement, and research      questions.
  • If more than one framework is guiding the study, integrate them,      rather than describing them independently. Do not select a separate      framework for each variable/construct under examination.
  • Do not exceed two pages. A more thorough discussion of the theoretical/conceptual      framework will be included in chapter 2.

Length:  10- 15 pages

References:  Include a minimum of 15 scholarly resources.

Your paper should demonstrate thoughtful consideration of the ideas and concepts presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.

Distinguish between more important and less important facts.

1.What is/are the ethical issue(s) in the case? •Identify the issue(s) in a couple of sentences. This is short and concise. •Briefly, in your own words and in a couple of sentences, why is it an issue? • What ethical models are relevant to the issue? For ethical models, consider those discussed in class, for example, utilitarianism, rights, justice, and fairness. • (Question 1 is the first paragraph of your case analysis. It sets the stage for your analysis. (This section of the paper should be one half to one page.) 2.What are the pertinent facts of the case? • Distinguish between more important and less important facts. • Include as a fact if a code of ethics is available to guide the actors in the case. (Company code of ethics? Industry or profession code of ethics?) Also include as a fact if specific laws or regulatory standards are involved in the case. • These facts must be the foundation for your alternatives and recommendations. • (This section of the paper should be one half to one page.) 3. Stakeholders, harms, benefits, and rights • Who are the important stakeholders in the case? • So far in the case, who has been harmed? In what ways? Who has received benefits? What specific benefits were received? • So far in the case, whose rights or what rights have been exercised? How? Whose rights or what rights have been denied? How? ➢ Frame the harms, benefits, and rights in terms of where things stand in the case right now. Later, in analysis of alternatives (Question 5), you’ll discuss possible future effects on stakeholders. ➢ Primary and secondary stakeholders are discussed in the first chapters in the text and listed on a class handout. ➢ (This section of the paper should be one half to one page.) 4.What are the alternative courses of action to remedy the problem that you have identified? Who must act in each alternative? • Provide three distinct alternatives for the most important ethical issue that you identify in Question 1. 16 • The three alternatives should address a range of actions about that one issue only. • The same person or entity should be the “actor” in all three alternatives. • (This section should not exceed one page. Do not analyze the alternatives here! ) 5.Thoroughly evaluate the alternatives, their outcomes, and their possible effects on all of the parties involved. • For each alternative: what is the effect on each important stakeholder if this course of action is followed? • Are there any effects on stakeholders whom you do not consider “important”? • Do these alternatives satisfy the ethical model you consider most relevant? • (This can be a lengthy analysis as there are many stakeholders in society. It is a major part of your paper and requires you to consider all of the possibilities and their effects on the stakeholders. It should be approximately three to four pages.) 6.Make a specific recommendation based on your analysis of the case, on the important facts that you’ve identified in Question 2, and support it with a moral theory. A) Be sure to state how your recommendation is tied to your analysis and facts and how it is supported by ethical models. B) Name any specific professional code(s) of ethics that might be applicable to the entities in this case and state how the code(s) would support your recommendation. Conduct research to find current day codes of ethics that are applicable. Be sure that this is a professional code, not an industry code or regulatory standard. • Your recommendation should be one of the three alternatives that you have proposed. Use supporting data (e.g., important facts of case, analysis of alternatives, support offered by specific code(s) of professional ethics, key concepts studied in the course, and ethical models) to argue why your recommendation is the best alternative. • Merely stating your opinion without supporting data (e.g., important facts of case, analysis of alternatives, support offered by specific code(s) of professional ethics, key concepts studied in the course, and ethical models) is not a recommendation. • Does your recommendation provide a reasoned solution to the issue(s) you identified in Question 1? (This part of your paper should be at least one page.) *************************************************************************** • The individual case analysis should be 8 to 10 pages in length with an 11th page added for References. • Whether your analysis is done in written format or with PowerPoint presentation, conclude your analysis with References (page or slide). • See the grading rubrics for details about component weighting for each section of the pape

Bureaucratic structure and personality.

Required Reading

  1. Merton, R. K. (1957). Bureaucratic structure and personality. Social Theory and Social Structure; Read the first 2 sections of the article. New York, Free Press, retrieved July 4, 2017 from:
  2. http://www.sociosite.net/topics/texts/merton_bureaucratic_structure.php
  3. Ouchi, W. G. (1980). Markets, Bureaucracies, and Clans. Administrative Science Quarterly, 25(1), 129-141.
  4. Specifically read the section labeled “The Nature of Organization” starting on page 129. You are NOT required to read the rest of the paper.
  5. Jensen, M. C. (1983). Organization Theory and Methodology. Accounting Review, 58(2), 319-339.
  6. Specifically, read section IV.A, Dimension of Organizations and V The Nexus of Contracts View of Organizations. You are NOT required to read the rest of the paper.
  7. Kribikova, P. (2016). Organizational structure and performance. Aktual’Ni Problemy Ekonomiky = Actual Problems in Economics, (175), 109-118.
  8. Moldovan-Borsos, R., & Matei, C. (2016). Organizational structure in impasse. Electrotehnica, Electronica, Automatica, 64(2), 165-169.
  9. Jones, G. R. (n.d.). Organizational Theory, Design, and Change (Sixth Edition). PowerPoint briefing available through slide share.
  10. Accessed on 15 July 2017 from: https://www.slideshare.net/anky123/ch01-6808832
  11. Pinto, J. K., & Morris, P. G. (2007). The Wiley Guide to Project Technology, Supply Chain, and Procurement Management. Hoboken, N.J.: Wiley. Read Chapter 4 (There is a way to down-load only this chapter).
  12. You may want to keep this file for future reference.
  13. Davenport and Short. (1990). The New Industrial Engineering: Information Technology and Business Process Redesign. Specifically read the section on page 12, Definition of a Business Process. You are NOT required to read the rest of the paper.
  14. You may want to keep this file for future reference.
  15. Dickson, P. (2003). The pigeon breeders’ cup: a selection on selection theory of economic evolution. Journal of Evolutionary Economics, 13(3), 259-280. Specifically, read the section titled “Vertical and horizontal organization of systems of processes,” pages 264 through 268, and figures 3a-e. You are NOT required to read the rest of the paper.
  16. You may want to keep this file for future reference.
  17. Kalpic, B. & Bernus, P. (2006). Business process modeling through the knowledge of management perspective. Journal of Knowledge Management, 10(2), 40-46. Specifically read the section called Business processes and business process modeling, starting on page 42. You are NOT required to read the rest of the paper.
  18. Davenport, T. H. (1993). Process Innovation, Harvard Business School Press, Boston, Specifically, read the definition of a process starting on page 5. Retrieved July 15, 2017 from:
  19. https://books.google.de/books?

Distinguish project management methodologies and tools.

  • Identify the role projects play in meeting the goals of an organization.
  • Explain the activities that occur when initiating a project.
  • Classify the components of project planning.
  • Evaluate project implementation techniques.
  • Evaluate project performance.
  • Distinguish project management methodologies and tools.

Scenario

You are a Senior Project Manager for JBH Software Solutions and are about begin on a new project and training a new associate at the same time. The scope of the project is a total system upgrade for the customer service area. The project has a budget of $15 Million and has a duration of 24 months for completion. Since you are the Senior Project Manager, upper management is looking to you for guidance and best practices for the project management lifecycle at JBH.

Instructions

Create a project plan for JBH Software Solutions that includes required documentation such as business case, risk mitigation plan, communication plan, scope statement, scorecard, and project timelines. Include details about methodologies and tools used to manage the project. Review the deliverables from prior modules as a guide to complete this assignment.

Resources

“Team Kickoff Meeting” Video Presentation

https://www.aftermarketnews.com/advance-auto-parts-any-incremental-sales-from-walmart-partnership-will-be-upside-to-2019-guidance/

Final Presentation: Project “team kickoff meeting” video

For your final presentation, you will play the role of a Project Manager at a well-known company about to start a major project. You will be responsible for the following items:

1.      Choose a well-known company and a real or imaginary business project. The project could be the introduction of a new product or service, the creation of a website, a software launch, or any other type of business initiative that would require a project management team to form and oversee the project.

2.      Prepare a one-page description of the company and the project. In the project description, please list all the key stakeholders who will attend the project kickoff meeting. The list should give their names (imaginary is fine) and job titles, and a brief description of their level of knowledge about the subject (novice, general knowledge, expert knowledge, thorough technical knowledge, etc.). Discuss how their level of knowledge will influence how you will communicate with them.

3.      Next, write an email to the project team members inviting them to the project kickoff meeting. Include the standard To, From, Subject categories, and make sure to write a SUBJECT heading that clearly describes the nature of the email.

4.      Develop a 5- 10-slide PowerPoint presentation to start the project kickoff meeting.

https://www.aftermarketnews.com/advance-auto-parts-any-incremental-sales-from-walmart-partnership-will-be-upside-to-2019-guidance/

I need a slides to be done. The link above is real time partnership project between Walmart and Advance Auto Parts. I already did the introduction part of Walmart and Advance Auto Part. But I need more information what is been asked. Reasonable price is appreciated.

What Factors Should You Consider In Order To Make This Virtual Assignment Effective

 

As a newly-appointed Project Manager of a research team, you believe that you will be able to manage the project virtually from your office in London, even though the other six members are located in Munich. This will solve your personal dilemma as your family does not want to be relocated. The project has a six- month deadline. What factors should you consider in order to make this virtual assignment effective?

 

As a newly-appointed Project Manager of a research team, you believe that you will be able to manage the project virtually from your office in London, even though the other six members are located in Munich. This will solve your personal dilemma as your family does not want to be relocated. The project has a six- month deadline. What factors should you consider in order to make this virtual assignment effective?

The Value Of Dialogue

Write a minimum of two pages in which you analyze how an organization can use ground rules and dialogue to grow as a learning organization.

The team learning discipline helps a team sustain and reinforce its learning, and increases the capacity to act synergistically and learn how to learn. Dialogue is a fundamental skill in the discipline of team learning, and is essential to the effective practice of the other learning disciplines. Dialogue makes meaningful, shared vision building possible. It makes systemic insight possible by facilitating reflection and inquiry in work groups. Consequently, it is important to understand the value and nature of dialogue, and how it differs from other forms of conversation.

Write a minimum of two pages in which you analyze how an organization can use ground rules and dialogue to grow as a learning organization.

The team learning discipline helps a team sustain and reinforce its learning, and increases the capacity to act synergistically and learn how to learn. Dialogue is a fundamental skill in the discipline of team learning, and is essential to the effective practice of the other learning disciplines. Dialogue makes meaningful, shared vision building possible. It makes systemic insight possible by facilitating reflection and inquiry in work groups. Consequently, it is important to understand the value and nature of dialogue, and how it differs from other forms of conversation.

Discuss on Management business

Your assignment response should be submitted in a single document with the response for each case clearly and separately delineated within the same document. Your responses to each question within the case should also be clearly numbered. The minimum word count for this assignment is 750.

Please keep the following in mind about your assignment response:

  • Before you submit your assignment response, ensure that it includes the appropriate number and types of citations and references, presented in the appropriate format.
  • Your submission will receive a Turnitin similarity score which must meet the required less than 20% threshold. This may take minutes, several hours and possibly up to 24 hours depending on Turnitin’s queue length so please ensure that you complete your submission within enough time to edit it and received a revised score prior to the due date.
  • If your score is greater than the 20% threshold, please redo your response and resubmit it here again. You will be able to edit and resubmit your response as many times as necessary until the deadline. Submissions that exceed the 20% threshold after the deadline on Sunday night at 11.55pm CST will not be graded.
  • If you opt to reference the course text, this does NOT count as an external reference but is a reference that is internal to the course. It should be cited appropriately.
  • Within this course, Wikipedia and other open source sites are NOT considered reputable sources.  Webster’s dictionary and other online dictionaries WILL NOT be counted as a valid external reference.
  • Be sure to place a header “References” above your list of references to reduce the likelihood that Turnitin will include those items in your similarity score.
  • More detail is better than less. Be thorough in your responses and ensure that your submission reflects sufficient depth, analysis, and critical thinking consistent with a graduate-level business course. Look beyond the words provided in the case to assess what may have led to the situation presented and possible unidentified consequences.

ASSIGNMENT

To fully address this case assignment, please read and analyze the assigned case. Your responses should be numbered and provide the following:

1.      Summarize the key OB issues in the case relative to this week’s material (at least 2 key issues MUST be identified). Be sure to speak in OB language, using appropriate terminology to identify the concepts and issues you identify.

2.      Clearly link the key issues in the case back to relevant and specific course material covered. Be specific by identifying specific instances and scenarios in the case which demonstrate the OB issues and concepts identified. Explain how they are reflective of those specific OB issues.

3.      Make at least one recommendation(s) of how each of the key issues you identified should be handled at the organizational level of the case’s main character. Justify the merit of each of your recommendations and be sure to include your rationale for why you expect them to be effective in addressing the issues.

4.      Propose at least one executive or corporate level intervention for any one of your key issues to recommend how upper management can also play a part in addressing that issue. This response should be different from any of the recommendations offered in #3. Be sure to clearly identify which OB issue your organization level/executive level intervention is meant to address and how the intervention would be of benefit.

Case 1  – Huge Benefits; Little Understanding or Use

The Velma Company designs and manufactures high-tech communications equipment. The firm is a world-class supplier, and its three largest customers are Fortune 50 firms. Velma also has major clients in China and the European Union. Over the last five years, the company’s sales have tripled, and the biggest challenge it faces is hiring and retaining state-of-the-art people. In particular, there are two groups that are critical to the company’s success. One is the design people who are responsible for developing new products that are more efficient and price competitive than those currently on the market. The other is the manufacturing people who build the equipment.

In an effort to attract and keep outstanding design people, Velma has a very attractive benefits package. All of their health insurance premiums and medical expenses are covered (no copay or deductibles). The company contributes 10 percent of their annual income toward a retirement program, and these funds are vested within 24 months. So a new design person who is earning $75,000 annually will have $7,500 put into a retirement fund by the company, and the individual can make additional personal contributions. Each year all designers are given 100 shares of stock (the current sales price is $22) and an option to buy another 100 shares (the current stock price is $25 and this option is good for 10 years or as long as the person works for the firm, whichever comes first).

“Anti-Discrimination in the Workplace

Flora Tucker, a Hispanic female, applied for a sales position in Ames Department Stores in Seattle. After completing her application, she was asked to take a math test and a general aptitude test. As a result of her score, she was disqualified from consideration for the sales position.  Based on this scenario, argue whether or not you believe that this testing policy is a violation of Title VII.   Explain when an employer can use an Aptitude and/or other tests and how tests are validated.
What legislation, besides Title VII of the Civil Rights Act, in the Chapter reading regarding anti-discrimination protection is the most important and the most influential of the 21st Century and why?

What are the two forms of sexual harassment discrimination and provide an example of each. If your boss liked to hug employees in the morning for a job well done, is that sexual harassment?  Why or why not?

Flora Tucker, a Hispanic female, applied for a sales position in Ames Department Stores in Seattle. After completing her application, she was asked to take a math test and a general aptitude test. As a result of her score, she was disqualified from consideration for the sales position.  Based on this scenario, argue whether or not you believe that this testing policy is a violation of Title VII.   Explain when an employer can use an Aptitude and/or other tests and how tests are validated.
What legislation, besides Title VII of the Civil Rights Act, in the Chapter reading regarding anti-discrimination protection is the most important and the most influential of the 21st Century and why?

What are the two forms of sexual harassment discrimination and provide an example of each. If your boss liked to hug employees in the morning for a job well done, is that sexual harassment?  Why or why not?