how should an organization’s strategy influence the business model?

Prior to beginning the discussion, read Chapter 1 of the course text for a tangible understanding of strategic methods. Read the UPS Holiday Season Fiasco: A Failure of Strategic Planning (Links to an external site.) article.

Strategic planning is crucial to an organization’s sustainability. According to Abraham (2012), how does strategic planning differ from strategic management, and where does planning fit in the development of a strategy? According to research, how should an organization’s strategy influence the business model?

After you have read the UPS Holiday Season Fiasco: A Failure of Strategic Planning (Links to an external site.) article, describe the problems in UPS and FedEx’s strategic planning process. Supporting your findings, how did the fear of losing market share affect the implementation and management of their organizational strategies? Research UPS and FedEx and describe the strategic changes made since the 2013 event. Based on the strategic models described in the course text, what type of strategy supports growth and sustainability during an ever-expanding or changing demand?

Guided Response: Your initial post must be specific and significant. The initial post must be between 300 and 350 words. You must support your post with at least two scholarly resources in addition to the text to defend your positions and findings. Use the Scholarly, Peer-Reviewed, and Other Credible Sources (Links to an external site.) document for additional guidance.

analyze these two types of trauma, describing potential interventions and their effectiveness.

Individuals can experience trauma from public events at the national level or extremely private ones at the interpersonal level. In this Discussion, you analyze these two types of trauma, describing potential interventions and their effectiveness.

To prepare: Read the DSM-5 section on trauma and stressor-related disorders and review the Learning Resources on PTSD, disaster response, and trauma.

Then search the literature for studies related to an evidence-based intervention used to treat those suffering from trauma and stressor-related issues. Specifically, locate the following:

  • One study on treating symptoms resulting from a national traumatic event (e.g., natural disaster, mass shooting)
  • One study on treating symptoms resulting from an interpersonal trauma (e.g., rape, childhood sexual molestation, domestic violence)

Post a response in which you address the following:

  • Post the APA references for the two studies you located.
  • Provide a brief description of the traumatic events, including a summary of how they affected the individuals involved.
  • Describe the interventions discussed in the articles and explain how they addressed the psychosocial issues and needs of the individuals affected by the trauma.
  • Explain the effectiveness of the interventions, as stated in the articles.
  • Analyze and discuss the similarities and differences in the individuals’ needs depending on whether the issues occurred due to a national traumatic event or an interpersonal trauma.

Support your post with specific references to the resources. Be sure to provide full APA citations for your references.

Section 1

  • Identify the article you read on treating symptoms resulting from a national traumatic event.
  • Clearly describe the traumatic events and the details of how they affected the individuals involved.
  • Describe in detail the intervention discussed in the article.
  • Explain how they addressed the psychosocial issues and needs of the individuals affected by the trauma.
  • Describe the effectiveness of the intervention, as stated in the article.

Section 2

  • Identify the article you read on treating symptoms resulting from interpersonal trauma.
  • Clearly describe the traumatic events and the details of including a summary of how they affected the individuals involved.
  • Describe in detail the intervention discussed in the article.
  • Explain how they addressed the psychosocial issues and needs of the individuals affected by the trauma.
  • Describe the effectiveness of the intervention, as stated in the article.

Section 3

  • Describe in detail the similarities and differences in the individuals’ needs depending on whether the issues occurred due to a national traumatic event or an interpersonal trauma.
  • Throughout all three sections, thoroughly support each of your explanations with social work concepts, theory, and principles from the assigned learning materials and from the scholarly articles you selected.
  • Document your references and cite them throughout your post following APA guidelines.

Resources

https://dsm-psychiatryonline-org.ezp.waldenulibrary.org/doi/10.1176/appi.books.9780890425596.dsm07

https://dsm-psychiatryonline-org.ezp.waldenulibrary.org/doi/10.1176/appi.books.9780890425596.dsm08

https://www-sciencedirect-com.ezp.waldenulibrary.org/science/article/pii/S0165178117300549?via%3Dihub

https://www-sciencedirect-com.ezp.waldenulibrary.org/science/article/pii/S0145213416301120?via%3Dihub

https://eds-a-ebscohost-com.ezp.waldenulibrary.org/eds/detail/detail?vid=0&sid=b2d805b0-b446-4944-8045-f934b971c8b3%40sessionmgr4008&bdata=JnNpdGU9ZWRzLWxpdmUmc2NvcGU9c2l0ZQ%3d%3d#AN=edsgcl.479684673&db=edsgea

https://eds-a-ebscohost-com.ezp.waldenulibrary.org/eds/detail/detail?vid=0&sid=bf86226f-f6d5-47ae-9e09-acd4c0fb6e68%40sessionmgr4006&bdata=JnNpdGU9ZWRzLWxpdmUmc2NvcGU9c2l0ZQ%3d%3d#AN=26996533&db=mnh

Supporting Document 1: Memorandum to the CEO

Supporting Document 1: Memorandum to the CEO

Overview

Using the same scenario from Identifying the Organizational Learning Issue, as the vice president of human resources, you must create a memorandum to the CEO on the issues you discovered from the research. This memorandum serves as your communication to share the discovered problems and request for permission to continue researching future solutions.

Instructions

Write a 1–2 page memorandum in which you:

  • Identify the issue(s) you discovered in the organization’s mystification from individual learning to the organizational learning using the examples that you provided in Identifying the Organizational Learning Issues assignment.
  • Elaborate on the significant barriers that you discovered impact the process of learning within the organization’s culture. Provide a brief description of the selected OLM (such as, Off-line/Internal, Online/Internal, Off-line/External, or Online/External) that will be most suitable for this transition. Justify the selection.
  • Suggest two actions that management can take in order to raise the level of trust as part of their strategy to create psychological safety. Justify your suggestions.
  • Use Microsoft Word or other equivalent software to select a memorandum template for this supporting document, or use the template located here.

The specific course learning outcome associated with this assignment is:

  • Prepare a memorandum on issues hindering a transition from individual to organizational learning, including a description of an OLM that will support the transition and actions that can raise the level of trust.

Evaluating Mission Statements

Evaluating Mission Statements

[WLOs: 3, 4] [CLOs: 2, 5]

Prior to beginning this assignment, read Chapter 2 of the course text and review the Mission Statements (Links to an external site.) web page.

The Week 1 written assignment is Section 1 of the Capstone Paper for the course. The full description and instructions for the Capstone Paper can be found in the Week 5 – Final Paper page of the course.

Below is a list of five large and significant organizations. Research each organization and select one as the topic for the final paper:

  • CSX – Transportation industry
  • JBS – Food industry
  • University of Arizona Global Campus (formerly known as Ashford University) – Higher education
  • Nokia – Technology industry
  • Simon Properties Group – Real Estate and Retail

Each organization is unique and has important strategic challenges. Once you select an organization, begin a detailed search to identify the history, industry, mission and vision, values and purpose, the leadership within, and potential competition.

Also, research and select a news item (within the last 12 to 24 months) that is affecting the company and posing a challenge to the strategy of the company. Challenges come in many different forms and could be positive or negative. You may discover leadership issues, legal or legislative issues, environmental challenges, human resource concerns, product design and research challenges, growth challenges, or possibly financial issues. Keep in mind that the identified challenge will be the core of the strategic review and recommendations developed throughout the paper.

Once your research is complete, prepare Section 1 of the paper. Section 1 must have at a minimum three full pages of content (excluding the cover and reference pages). You must include at a minimum three resources in addition to the course text that provide qualified information related to the organization. Wikipedia is not a qualified resource. Use the Scholarly, Peer-Reviewed, and Other Credible Sources (Links to an external site.) document for additional guidance. Include the text as a scholarly resource to support theory and concepts related to strategy. During the construction of Section 1, be specific and refrain from making assumptions.

To complete this assignment, you must address the following:

  • Select an organization.
  • Identify the history, the industry, the mission and vision, the values and purpose, the leadership within, and potential competition.
  • Research and select a news item that is affecting the company and posing a challenge to its strategy.

The Section 1 of the Capstone Paper

Discuss the relationship between the concepts of employee relations and performance management

Discuss the relationship between the concepts of employee relations and performance management. Include in your response the following:

  • The impact of employee issues on individual and organizational performance. Discuss at least one example.
  • The difference between performance issues and conduct issues and how to ethically and effectively handle each situation, including terminations.
  • How workplace privacy, health, and safety issues can impact employee performance and behavior. Discuss at least one example.

Be sure to provide the references for the sources of the information

References

Required reading

Managing Employment Relationships (see content)

Workplace Health and Safety Issues (see content)

 

 

Employee Terminations

Heathfield (2020). What are the Key Causes of Employment Termination?

 

Muskovitz (2019). Employment Terminations: How to Avoid Legal Problems

BCcampus Open Education (nd). Progressive Discipline and Termination Processes

Heathfield (2020). What is Wrongful Termination?

Discipline and Conduct Issues

Heathfield (2020). Progressive Discipline in the Workplace

Heathfield (2019). Use Disciplinary Actions Effectively and Legally

Peterson (2019). The Impact of Inappropriate Conduct in the Workplace

Workplace Privacy

Hamel (nd). Definition of Workplace Privacy

Starkman (2018). Protecting Employee Privacy is a Delicate Balancing Act

 

Conflict in the Workplace

Lumen Learning (nd). Managing Conflict  Retrieved from https://courses.lumenlearning.com/boundless-management/chapter/managing-conflict/

Rice University (nd). Managing Grievances and Conflicts

Heathfield (2019). Workplace Conflict Resolution

Work Environment

Heathfield (2020). What Makes a Work Environment Hostile?

Rice University (nd). The Workplace Environment and Working Conditions

 

Layoffs/Reduction-in-Force

Heathfield (2020). What Notice Must an Employer Provide for Layoffs?

Heathfield (2020). Requirements of the WARN Act

Recommended reading

Picincu (2019). Examples of Employee Relations Issues

Heathfield (2019). 6 Tips for Handling Employee Complaints

Heathfield (2019). How to Write Employee Letters of Reprimand

Heathfield (2020). The Importance of Documentation in Human Resources

Lucas (2020). How to Use Empathy to Improve Your Workplace

Heathfield (2020). How to Build Trust at Work

Cross (2018). A New Year’s Approach to Performance and Conduct in the Workplace

Lucas (2020). Is Favoritism in the Workplace Illegal?

Heathfield (2020). Employee Handbook Table of Contents

The U.S. Equal Employment Opportunity Commission’s “Types of Discrimination” Retrieved from http://www.eeoc.gov/laws/types/index.cfm  (EEOC Web site)

The U.S. Equal Employment Opportunity Commission’s Avoiding Discrimination in Layoffs or Reductions-in-Force

The U.S. Equal Employment Opportunity Commission’s I Need to Lay Off Employees

Heathfield (2020). Tips for Compassionate Layoffs

Lucas (2020). Is a Poisonous Attitude Reason to Fire a Employee?

Lucas (2019). When Employers Must Hire an Employment Law Attorney

Heathfield (2019). Avoid Wrongful Termination of Employment

Heathfield (2019). Surfing the Web at Work

Heathfield (2018). Developing a Drug Free Workplace

Heathfield (2020). What is harassment

The Problem-Solving Process

Week 3 – Discussion 1

22 unread replies.22 replies.

Your initial discussion thread is due on Day 3 (Thursday) and you have until Day 7 (Monday) to respond to your classmates. Your grade will reflect both the quality of your initial post and the depth of your responses. Refer to the Discussion Forum Grading Rubric under the Settings icon above for guidance on how your discussion will be evaluated.

The Problem-Solving Process

In what arenas or venues do you see ethnic diversity interfere with the Problem-Solving Process?  What are the factors driving this tension and what techniques can be used to avoid intensifying the issue? Reply in 250-300 words. Respond to at least two of your classmates’ posts.

Analyze, based on the FLSA and any overtime regulations (as of the date of the posting), who in this scenario is entitled to overtime pay. Explain your rationale.

Consider this situation: Sally Strutters is a supervisor of 20 people at Nettie’s Bakery. Sally’s role is to ensure that all of the baked goods are made fresh daily, the old goods are sent to the local homeless shelter while still fresh, according to the company’s charity policy, and the bakery is run in a safe and efficient manner.

Sally is a salaried worker who makes about $23,000/year ($1915/month). Her employees are hourly workers, and make between $10 and $13/hour, and work no more than 40 hours/week (Monday–Saturday). It is Sally’s job to ensure that no one works more than 40 hours, since the owner does not want to pay overtime. Her role is considered management—she is the only manager in the business.

During three weeks of August however, things fall apart. Employees take vacation, get sick, and four, $13-per-hour earners end up working in excess of 40 hours each of the weeks. Plus, Sally works 52 hours the first week, 57 hours the second, and 60 hours during the last week to cover for the missing workers.

You are the HR consultant who handles the pay for the organization, and you realize, when you get the hours for this period, that you need to factor in overtime for some of the employees. Meanwhile, you are notified that Sally’s wages should be garnished because a furniture company had sued her for nonpayment of purchases she made. The garnishment has been determined to be legitimate and requires that you submit payments to the judgement holder. You write a note to the owner asking for guidance and providing her with your knowledge and information. The owner sends you a note that says, “Pay the overtime, throw away the garnishment order, and fire Sally.”

Post a thoughtful and scholarly response in APA format 350 words based on research this that addresses the following:

  • Analyze, based on the FLSA and any overtime regulations (as of the date of the posting), who in this scenario is entitled to overtime pay. Explain your rationale.
    Note: You will need to access the Department of Labor (DOL) page on overtime (https://www.dol.gov/whd/overtime_pay.htm). Regulations change regularly, so you will need to research what they are, and ensure you are using the most recent rules on overtime.
  • Describe how firing Sally after receiving the garnishment order might be problematic and why.

https://www.hrdive.com/news/back-to-basics-a-newbies-crash-course-on-the-flsa/540816/

What      are the key findings regarding compliance with laws and regulations as a      component of workforce management?

nstructions

Read the article “Key Trends in Workforce Management and New Challenges for HR.” located in the Business Source Complete database 

Moschetto, M. (2013). Key trends in workforce management and new challenges for HR. Employment Relations Today, search.ebscohost.com/login.aspx?dir

After reviewing the article, write a critique that addresses and offers your opinion in the following areas:

  • What      are the key findings regarding compliance with laws and regulations as a      component of workforce management?
  • How      does the employer-employee relationship factor into legal compliance with      workforce management laws?
  • Reflecting      on the unit reading and lesson, does this article consider the various      employer-employee relationships as it discusses workforce management? Can      the author’s opinions be universally applied to the workforce? Support      your position by identifying various types of employers, employees, and      employer-employee relationships.

Begin with an introduction that defines the subject of your critique and your point of view. You will first need to identify and explain the author’s ideas. Include specific references that support your description of the author’s point of view.

You should then defend your point of view by raising specific issues or aspects of the argument. Offer your own opinion. Explain what you think about the argument. Describe several points from the article with which you agree or disagree. What evidence from the article from additional sources supports your opinion?

Conclude your critique by summarizing your argument and re-emphasizing your opinion.

Your article critique must be at least two pages, not including the title and reference pages. You must use at least one source other than the above article to support your critique. Adhere to APA Style when constructing this assignment, including in-text citations and references for all sources that are used. Please note that no abstract is needed.

Breakthrough Improvement Plan Case

 

For your written assignment, you will analyze a business communication case. Apply all the communication concepts you have just learned to this breakthrough improvement plan case. Read and research any pertinent solutions that are applicable to this case.

Breakthrough Improvement Plan Case

At a local processing plant, supervisors and employees were facing low quality of mail sortation resulting in mis-sorted, mis-delivered, and mis-sequenced mail. Delivery was being delayed and mail returns were unacceptably high. Machine performance was substandard and overtime usage was high. Employee performance was not being addressed for fear of union shop intervention. Customer complaints continue to rise. The current performance of 93% was below the breakthrough goal of 98%. The plant manager summoned the leadership team to discuss possible solutions to this ongoing problem.

Out of the meeting, the leadership team agreed to an improvement plan to raise the delivery point sequence quality to 98%. A quarterly contest was immediately started with the floor manager receiving the implementation instructions during the program kick-off. None of the floor management staff was included in the planning. Employees were unaware of the program details. Maintenance was not informed. After the first quarter, the quality remained at 93%, and in some weeks even had declined. Customer complaints persisted and employee motivation was evidently lacking.

  1. Describe the communication issues in the case.
  2. What communication channels were bypassed?
  3. How would you implement such an improvement plan?
  4. Provide suggestions for effective program implementation.

Submit a 2-3 page paper (no more than 3-pages), exclusive of the cover and reference pages. The paper should be double-spaced in Times New Roman font, 12-point font, and 1” margins. Include citations and a list of references in APA format. Edit for spelling and grammar errors. The paper should cite at least two sources in APA format.  One source can be your textbook.

Be sure to use APA formatting in your paper.

How can we use technology and legislation to prevent workplace discrimination?

For this discussion, consider that privacy is an increasingly sensitive workplace issue, due to recent advances in technology. Answer the following questions in your discussion post, making reference to the articles and ideas that you have read about this week where appropriate.

  • How can we use technology and legislation to prevent workplace discrimination?
  • How should the HR professional approach privacy issues in the workplace?
  • Why are clear expectations important?
  • What added considerations might HR have in the health care field?

Response Guidelines

Respond to the posts of at least two other learners. Do you think the trends described are beneficial or harmful to society?

Resources

Legal Background

Read the course file, Legal Background: Privacy in the Workplace [PDF], for a basic understanding of the topic for this week. This background information is intended to support your learning like a section of a textbook.

Privacy in the Workplace

Read these articles to understand the wide spectrum of the definition of privacy in the workplace. Be ready to refer to these articles in your discussion where appropriate.

  • Carrison, D. (2017). Balancing transparency and privacy in the workplace. Industrial Management, 59(5), 6.
    • “Surveys reveal that millennials, who are accustomed to instant accessibility of information, are demanding an open-door policy from all levels of management; they feel entitled to knowledge once closely held – including company initiatives, challenges, finances and salary structures …”
  • Katsabian, T. (2019). Employees’ privacy in the internet age: Towards a new procedural approach. Berkeley Journal of Employment & Labor Law, 40(2), 203–255.
    • This article is about “raising theoretical and practical dilemmas in general and in the context of employment in particular” with new surveillance technology, sharing, and shaming on social media.
  • Schifter, E. (2019, January 8). Why should you be thinking about your employees’ workplace privacy? [Blog post]. HR Law Matters.
    • Amazon had been granted two patents for a new wristband for their factory and warehouse workers. “The patents indicated that the wristbands would track workers’ hand movements as orders were filled and provide “haptic” feedback through vibrations to guide workers to the correct items and shelves.”
  • Sheth, P., Wasti, K., & Smith, A. M. (2016). Privacy in the workplace: Organizations must find ways to accommodate employees’ personal technology use while also meeting regulatory and other requirements. Internal Auditor, 73(5), 42–47.
    • “The article focuses on the significance of privacy in the workplace under certain governance. Topics discussed include the impact of digital technology on workplace behavior, the significance for organizations to look for ways in accommodating the personal technology use of employees while complying to the regulatory and other requirements, and the changing evolution of privacy expectations.”

Laws about Privacy

  • Genetic Alliance, Genetics and Public Policy Center at Johns Hopkins University, and National Coalition for Health Professional Education in Genetics. (2010, May). Genetic Information Nondiscrimination Act [PDF]. Available from http://www.ginahelp.org
    • The act that protects individuals from genetic discrimination in health insurance and employment.
  • Privacy Act of 1974, H.R. 16373, 93rd Cong. (1974).
    • Enacted to safeguard individual privacy from Federal misuse and provide that individuals be granted access to their records maintained by Federal agencies.
  • U.S. Department of Health & Human Services. (n.d.). Summary of the HIPAA Privacy Rule.Retrieved from https://www.hhs.gov/hipaa/for-professionals/privacy/laws-regulations/index.html
    • This web page describes who is covered, what information is protected, and how protected health information can be used and disclosed under HIPAA.