Entries by Sarah Kaelo

How can you obtain the information you need to resolve an incident? 

How can you obtain the information you need to resolve an incident?  1-Explain the difference between active and passive listening. 2-What are two ways to let a customer know you are listening when you are interacting face to face? 3-What is paraphrasing? 4-List six benefits of active listening. 5-What are three nonverbal ways that people […]

What information should you capture about a customer’s incident or service request? 

1What information should you capture about a customer’s incident or service request? -Explain the difference between active and passive listening. 2-What are two ways to let a customer know you are listening when you are interacting face to face? 3-What is paraphrasing? 4-List six benefits of active listening. 5-What are three nonverbal ways that people communicate? […]

Explain a minimum of three (3) ways that the Social Security system could be reformed to prevent its financial collapse. 

Activity 3: Social Security  This activity asks you to log on to the Social Security Web site to access a sample of a Social Security Statement. The Web link is https://www.ssa.gov/myaccount/assets/materials/SSA-7005-SM-SI%20Wanda%20Worker%20Near%20retirement.pdf. You are then to respond to all of the following questions relating to the statement provided for Wanda Worker. Your Activity responses should be both […]

How does China score with power distance?

Home>Human Resource Management homework help APAasap Substantive response to peer, further the conversation APA format Cite 1 peer-review reference 150-200 words Respond to the following:   Jess Masem PART I China is an interesting choice. Do you think that the importance of hierarchy in China has helped them catch up, and projectably overtake the US […]

, implementing new ways of managing its employees to effectively serve the patients.

Marbella Residential Homes Marbella Residential, located in southern Spain, was originally founded in 1972 to provide skilled and caring support to the elderly. Over the years it became very successful, gaining a number of prestigious awards, especially due its focus on beautiful premises, onsite medical services and comprehensive facilities. It expanded gradually to five residencies […]