Price point and customer service Amazon

Week 2 Discussion 2 Collapse

PART 1 PLEASE RESPOND IN 275 WORDS

ORIGINAL WORK, NO PLAGIARISM, 1 REFERENCE

“Operations Strategy” Please respond to the following:

•Choose two service companies that you are familiar with such as Facebook, eBay, and UPS, and apply them to Hill’s Strategy Development Framework. Note: Refer to Chapter 4 of the text for information on Hill’s Strategy Development Framework.

•For each company you chose in Part 1 of this discussion, compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position.

PART 2 PLEASE RESPOND AND COMENT TO THIS DISCUSSION NO LESS THE 175 WORDS BASE ON 1 CREDIBLE RESORCE

Choose two service companies that you are familiar with such as Facebook, eBay, and UPS, and apply them to Hill’s Strategy Development Framework. Note: Refer to Chapter 4 of the text for information on Hill’s Strategy Development Framework.

Amazon and True Green Lawn care. I do not believe Hills strategy would benefit Amazon due to Jeff Bezos willingness to lose money in the short term in order to maximize profits down the road. With True Green, Hills development Framework, utilizing a superior product, valuing your customers and testing those techniques on a small sampling could allow for both a positive and a negative. While the lawn care business is only a 6-8 month a year revenue in most places due to winter, this frees up the company to further research and develop processes and control their overhead on a more linear path.

For each company you chose in Part 1 of this discussion, compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position.

Amazon has a competitive advantage in both price point and customer service. I have not found any other company that has the “no arguments” policy that Amazon has. I have had a few issues with either late shipments or shipments not showing up and both times I received an apology, a full refund, and the product sent again at no cost to me. With True Green, in the event of crabgrass or excess dead spots, the company will come back out at no cost and take time to explain why the issues are occurring and how they will resolve the issue.

APA FORMAT, ORIGINAL WORK, NO PLAGIARISM, 1 REFERENCE PARTS, PART 1 PLEASE RESPOND IN 275 WORDS, PART 2 COMMENT TO THIS DISCUSSION NO LESS THE 175 (PLEASE AGREE WITH ONE OF THE STATEMENTS AND FIND ADDITIONAL INFORMATION)