Discuss key items that should be included in an SLA.

Use only 50-words  per topic to discuss and present your answer.

The discussion questions this week are from Chapter’s 12-13  (Jamsa, 2013).You are required to use at least two sources (besides your textbook) to answer the above questions.

1. Discuss key items that should be included in an SLA.

2. List and describe IT governance considerations one should evaluate before moving an application to the cloud.

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